Assistant Office Manager - Serenity Healthcare

PCM (Assistant Office Manager) 

Serenity Healthcare is seeking an Assistant Office Manager for our Jacksonville office. In this role, you get the opportunity to connect with patients and be part of Serenity’s mission, helping patients take back their life! This position is part of our management succession plan, with fast growth opportunity into leadership positions (Operations Management, Regional Management, etc.). The primary responsibility of our Assistant Office Manager is to promote the right medical solution through empathy and connection with our patients. It is crucial to provide them with compassion and understanding, as well as educating them on Transcranial Magnetic Stimulation (TMS) and Ketamine Infusion therapy. Come join our team and make a difference in our patients’ lives! 

Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.  

Daily Responsibilities 

• Ensure positive patient experience by providing support and compassion. 
• Passionately educate our patients on the treatment options Serenity offers. 
• Foster a positive and encouraging environment for members and peers. 
• Be the nucleus for patient communications during and after treatments. 
• Record patient assessment data into our Electronic Health Records system. 
• Assist with day-to-day management of clinic operations. 

Qualifications 

• High School Diploma/ GED.  
• At least 1 years of experience in dealing face to face with customers. 
• Passion for helping people in a patient-centric culture. 
• A quick learner comfortable in an innovative environment. 
• Self-driven and motivated. 
• A desire to grow into a leadership position within Serenity, and an openness to mentorship. 

Benefits of working with Serenity 

• Competitive Pay 
• Opportunity for growth and advancement 
• Insurance Benefits (Medical, Dental, Vision) Serenity covers 90% of your insurance premium. 
• Paid Time Off and Major Holidays Off (20 days annually) 
• 401k 

Who We Are 

Using advanced medical devices, we give our patients long-term success even when other treatments have failed. Serenity is a company that is committed to creating the finest patient experience. We ensure this by investing in our employees, as success with our mission requires cultivating a culture that is people-centric, collaborative, positive, proactive, and open to opportunity for personal and professional development. 

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