Assistant Operations Manager- Hilo at Mattress Firm

Now Hiring!

Location: Hilo

Is your current job a nightmare? Make it a dream job at Mattress Firm®!

Warehouse Environment

• Lift or move 50 pounds, occasionally
• Sitting frequently
• Standing frequently
• Walking frequently
• Talking frequently
• Hearing frequently
• Usage of hands and fingers
• Reaching with hands and arms
• Stooping, kneeling, crouching, or crawling occasionally

Essential Responsibilities

• Assists in the efficient day-to-day operations of the warehouse.
• Contributes to meeting overall financial objectives of the distribution center (DC) compared to budget.
• Creates and fosters an environment of trust, open two-way communication, and cohesive team effort.
• Ensures alignment with strategic vision and communicates organizational mission and values to the team.
• Communicates with team members through regular and frequent meetings.
• Hold one-on-one meetings with direct reports at least twice a month.
• Ensures adherence to operational processes, policies and procedures
• Ensures the warehouse meets company standards on appearance, cleanliness, and functionality.
• Identifies opportunities and drives continuous improvement initiatives in the warehouse.
• Facilitates resolution of customer service issues.
• Verifies driver payroll for accuracy.
• Conducts required physical cycle counts; reviews discrepancies and makes appropriate corrections.
• Ensures use of proper safety equipment and maintains a safe working environment by ensuring that all safety policies and procedures are adhered to.
• Follows all Company policies and executes Company standards on appearance and functionality as well as appropriate brand representation.
• Completes all required training modules and certifications prior to the due date
• Execute team member performance improvement plans, progressively discipline and terminations when appropriate per Company policy

Non Essential Responsibilities

• Participates in monthly warehouse-wide meetings to communicate organization/DC wins and opportunities and speak to any questions or concerns.
• Assists Loss Prevention with loss prevention audits and safety audits
• May be responsible for safety and other training and periodic retraining to all team members and contract employees in the DC.
• May monitor employee time records and review/approve paid time off and leave of absence requests in accordance to policy and procedures.
• May participate in interviewing and the hiring process for potential DC team members.
• May manage the warehouse in the absence of the warehouse leader.
• May be involved in assisting with coaching conversations and administering disciplinary actions
• May lead or participate in daily stand up meetings at the beginning of each shift or team meeting.
• May take an active role in onboarding and training new DC team members.
• Execute company initiatives and other activities requested by supervisor
• Updates job knowledge by participating in educational opportunities
• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; explores opportunities to add value to job accomplishments.
• Contributes ideas on ways to optimize or improve the team, the department, and the Company

Professional Experience

2+ Years Related Experience

At least 6 months of Forklift experience

Benefits Include:

• Excellent career growth opportunities through on-the-job training and development programs.
• 401(k) with employer matching.
• Mental health and life resources.
• Medical, dental, prescription and vision plans.
• Get paid on-demand. 
• Base pay or uncapped commission.
• Employee discounts, including mattresses and sleep accessories, cell phones and electronics, travel, car and home loans.

Pay Range:

Now don’t fall asleep out there… the sooner that we receive your application, the closer you are to the career of your dreams!

DIVERSE CANDIDATES ARE ENCOURAGED TO APPLY

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any applicant or employee for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.