Assistant Operations Manager - Stratton Amenities

Stratton Amenities, a luxury front desk and amenity management service, is seeking a dedicated and dynamic Assistant Operations Manager. Our mission is to provide the ultimate hospitality experience for our associates, clients, residents, and guests. The ideal candidate will support the Operations Manager in establishing enduring relationships with our clients, leading our front desk teams throughout the Philadelphia area, and delivering top-tier hospitality.

Job Summary: As the Assistant Operations Manager, you will support the Operations Manager in overseeing a portfolio of clients, fostering strong client relationships, and assisting in training and developing our teams. Successful performance in this role demands excellent relationship-building skills, effective communication, and robust problem-solving skills.

Essential Duties and Primary Responsibilities:

• Support the Operations Manager in cultivating enduring client relationships through regular face-to-face meetings.
• Assist in ensuring client and employee satisfaction.
• Help arrange and conduct weekly meetings.
• Participate in interviewing, recruiting, and training new associates.
• Act as a liaison between clients and internal teams to ensure the successful execution of services.
• Assist in inspiring and leading associates to reach optimal service goals.
• Support the overall performance of the assigned region.
• Aid in recruitment, hiring, and onboarding of new associates and properties.
• Cover shifts in case of emergencies.
• Respond to and manage emergency calls promptly and efficiently. We are a 24/7 service; being accessible at all hours is mandatory in case of emergencies.
• Demonstrate a passion for training, developing, and inspiring team members.

Key Skills & Proficiencies:

• Excellent listening and leadership skills.
• Ability to foster and promote a positive work culture.
• Fast learner, confident, creative, and efficient.
• Dedicated, goal-driven, extremely disciplined, and organized.

Requirements:

• Proven work experience in a support or assistant managerial role in hospitality or a related field.
• Experience in delivering client-focused solutions.
• Exceptional time and project management skills with a focus on improving inefficient processes.
• Keen attention to detail and ability to adhere to deadlines.
• Strong verbal and written communication skills.
• Prior experience in the hotel or hospitality industry is a plus.

Equal Opportunity Employer: Stratton Amenities is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, or disability.