Assistant Operations Supervisor - AMR

Job Description Summary : Our mission of providing care to the world at a moment's notice is at the heart of everything we do. We are caregivers, first and foremost and we will be there when you need us.

With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world. We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response.

SUMMARY:

The Field Supervisor is responsible for day-to-day operations including facilitation of internal communication between field crews and management, outside facility interface, facilitating short-term scheduling needs, equipment, and supply maintenance, as well as other operational support functions as assigned by the Operations Manager. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Interacts, assists, and supports crews daily at the beginning and/or end of their shifts.
• Direct, monitor, communicate with, and evaluate all field team members.
• Ensure maintenance of quality field operations through daily interaction, oversight, communication, and evaluation with field team members.
• Prepares written feedback for team member evaluations.
• Proactive in approach to day-to-day operations, implements process improvements.
• Ensure PCR’s and other field paperwork is 100% reconciled daily in conjunction with the PCR processing.
• Ensure 100% of operational response exceptions are brought to closure with appropriate action.
• Monitors truck cleanliness and truck maintenance issues.
• Works with crews to maintain truck cleanliness and proper DHS levels.
• Makes recommendations to the Training Manager and Clinical Specialist to improve various aspects of the training and QA/QI programs (This may include changes in specific study materials, technology, and standard operating policies, procedures, education, and training).
• Provide team counseling and guidance and information regarding ABC Ambulance operations.
• Promptly investigate incidents involving assigned units or team members, including, filing of internal and external reports, and counseling.
• Directs and leads support staff in inventorying, ordering, receiving, stocking, and issuing medical and shop equipment and supplies.
• Ensure maintenance of adequate levels of staffing, equipment and medical supplies for field units.
• Implement and enforce company policies and standards.
• Perform direct ALS patient care activities.
• Maintain communication with other agencies and departments.
• Serve on committees with other departments to set policies and generate ideas.
• Communicate company goals and standards of excellence through exemplary daily job performance, attitude, initiative, and demeanor.
• Prepare reports and manages projects as assigned by Operations Supervisor or Operations Manager.
• Maintain availability during disaster situations or mass casualty incidents and assist in any capacity needed.
• Attend scheduled meetings.
• Responsible for complying with all local, state, and federal employment laws and company policies. (i.e., Americans with Disability Act, Affirmative Action Plan, etc.)
• Responsible for supervising, directing and developing subordinates, including completing performance reviews, counseling sessions, etc.
• Responsible for adhering to all company policies and procedures.
• Adherence to and compliance with information systems security is everyone’s responsibility. It is the responsibility of every computer user to: Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems security problems.
• Mentor team members, conduct performance evaluations, counsel, and provide disciplinary actions to assigned team members, and works to facilitate individual and team development that drives positive results.
• Champion affirmative action efforts in all aspects of employment, including but not limited to staffing, training, promotion, etc. Responsible for compliance with and enforcement of company/department policies and procedures.
• Perform other duties required. 

Physical Requirements:

• The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Must be able to successfully pass Physical Agility Test.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to sit; talk or hear; stand; walk; use hands to handle or operate objects, tools, or controls; and reach/pulling with hands and arms and driving ambulance.  The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.

• The employee must frequently lift and/or move up to 200 pounds with the assistance with a partner and occasionally lift and/or move up to 200 pounds with the assistance of a partner.  Specific vision abilities required by this job include close vision, distance vision color vision, peripheral vision, depth perception, and the ability to adjust focus.

 MINIMUM QUALIFICATIONS:

Education/Licensing/Certifications:

• High school diploma or GED. Current CPR, PHTLS, and ACLS certification, or equivalent credentials. Some advanced education preferred.  
• Provide vaccination status.

Experience:

• Three years EMS experience required.
• Paramedic field experience preferred.
• EMT field experience considered.

Knowledge and Skills:

• Must be able to function as a field paramedic/EMT performing direct ALS/BLS patient care activities.  Must be able to drive an ambulance and have a driving record in compliance with GMR policy regarding insurability.  Microsoft office experience.  Effective oral and written and Interpersonal communication skills.
• No corrective action received within the previous six-month period to application (clinical/corrective)

WORKING CONDITIONS AND MENTAL/PHYSICAL REQUIREMENTS
Occasionally: Smelling
Frequently: See Physical Agility Test; kneeling, stooping, bending, leaning, flexibility, and multiple physical activities performed at the same time (carrying multiple equipment while pushing on pram)
Constantly: Hearing/listening, clear speech, simple touching, walking (inside and outside), pushing, pulling, reaching, sitting, driving ambulance, seeing, awake for extended period of time

GUIDING VALUES AND BEHAVIORS

 Team Member must consistently exhibit our guiding principles:
• Patient Care - We continually earn the privilege to care for our patients. It is at the forefront of everything we do.
• One Team - We respect each other and achieve together what no individual can alone.
• Innovation - We are driven to develop solutions that inspire progress.
• Vigilance - We will never waver in our commitment to safety and preparedness in the fulfillment of our duties.
• Ownership - We are accountable for what we do and take pride in how we do it.
• Citizenship - We are dedicated to being good stewards in the communities we serve.
 

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.