Assistant Parts & Rentals Manager - Alpin Haus

"EVERYONE IS FAMILY IN OUR HAUS"

Company Vision

Bringing family and friends together to have fun and create memories.

Mission

The RV Assistant Rental and Parts Manager assists in supervising the operation of the RV Rental and Parts and Accessory retail store, including the efficient and friendly scheduling, delivery and pick up, orientation of unit, payment, and satisfaction of customers.

Salary: $18-$20/hour plus monthly commission
Schedule: Monday-Friday with rotating Saturday's

Outcomes

Successful candidates will perform all duties listed on their daily, weekly and monthly check list, and will support the Manager in all responsibilities:

RENTAL OPERATION

• Oversee the prepping of units, ensuring proper cleaning/detailing and readiness for the customer 
• Monitor the rental schedule daily to ensure no overlap in RV bookings; resolve scheduling issues
• Ensure delivery schedule is accurately set up with the Transportation department
• Monitor the general financial status of the department daily to ensure staffing, customer payments, and overall business meets budgeting goals; make adjustments where needed
• Resolve customer issues promptly and follow up to ensure excellent service and satisfaction
• Gain knowledge of various RV rental units and functionality of accessories to efficiently assist customers and answer questions

PARTS STORE

• Monitor inventory levels and the sale of special order parts daily
• Walk retail floor daily to ensure shelves are stocked, items are tagged and priced correctly, and that merchandise presentation is appropriately targeted and appealing
• Balance staffing to meet company goals
• Provide support to team members in researching hard-to-find products and non-routine customer and technician requests

Supervisory Responsibilities

This position does not have direct supervisory responsibilities, but will assume the general management duties of the Rental and Parts department during periods of absence of the Rental and Parts Manager.

Qualifications

• High school diploma
• 1 year experience working in a parts department or related retail environment
• Previous experience with automated inventory system helpful

Competencies

• Good verbal communication skills, and a friendly, professional demeanor to react positively to a wide range of customer interactions
• Good math, computer and data entry skills
• Ability to adjust to changing priorities through efficient and productive planning, organizing, and scheduling.
• Ability to work in a collaborative team, in a fast-paced environment

Physical and Environmental Conditions

• Talking and hearing, walking and sitting, using hands to grasp, and reaching with arms/hands, are required.
• No exposure to adverse environmental conditions; work is performed in a typical office environment.

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