Assistant Program Manager - Action for Boston Community Development, Inc., (ABCD)

• Assists the Career Center Program Manager by working with career center staff to ensure that career services, case management, and job readiness and placement services are carried out consistent with policies and procedures.
• Ensures the implementation of training materials for use at the career center.
• Ensures the implementation of quality control procedures at the career center.
• Works with career center partners to ensure seamless customer flow and efficiencies.
• Implements career center partner Memorandum of Understanding and deliverables for the benefit of career center clients.
• Tracks performance and deliverables of the career center and reviews results with staff assigned to the center to ensure program outcomes and benchmarks are obtained.
• Works with the Career Center Program Manager to ensure the delivery of staff development efforts and continuing professional development initiatives.
• Works with the Career Center Program Manager to ensure program compliance aligns with contractual requirements for benchmarks and system integration.
• Recommends to the Career Center Program Manager methodologies for continuous improvement.
• Works with the Career Center Program Manager to ensure staff compliance including case notes, documentation, eligibility and follow-up.
• Evaluate career center staff performance, prepare performance evaluations, and recommend disciplinary action to the Career Center Program Manager.
• At the direction of the Career Center Program Manager, serves as a liaison to partners, prospective employers, training programs and the customers. 
• Responsible for own work and the supervision of personnel, including but not limited to assign and allocate workflow, staff training, development, conduct reviews and performance improvement plans. 
• Performs other related duties, as assigned, from time to time.

• Minimum of High School Diploma, or equivalent and five years of customer service or relevant experience is required.
• An Associate’s or Bachelor’s degree in human services, public administration, business management or related field and experience working in a career center or other related experience is preferred, but not required.
• Demonstrated innovative, enthusiastic, problem solving aptitude.
• Ability to motivate, and support staff.
• Commitment to assisting low income and disadvantaged individuals in overcoming barriers to achievement and success in their personal and work lives.
• Flexibility, initiative, and ability to work in a team required. 
• Ability to deal sensitively and effectively with individuals of diverse economic and cultural backgrounds.

ABCD is a nonprofit human services organization that each year provides more than 100,000 low income residents in the Greater Boston region with the tools and resources needed to transition from poverty to stability and from stability to success.To fulfill this purpose, ABCD uses a comprehensive approach that systematically addresses the range of barriers faced by households in poverty, from day-to-day crises to long-term needs for jobs and education.