Assistant Restaurant Manager - Dunkin'
West Des Moines, IA 50266
About the Job
Primary Purpose:
Assists the Restaurant Manager in managing
the day-to-day operations of a Dunkin Donut restaurant. Ensuring product
quality, team member development, Guest satisfaction, restaurant profitability,
and assimilation into the culture of “People First”.
Essential Duties:
Has primary responsibility for all the
following:
·
Successfully
manages restaurant when Restaurant Manager is not in the store. Professionally
communicates with Restaurant Manager all information relative to the operations
of the shop.
·
Ensures
compliance of Dunkin Brands operational standards, Dunkin Brands uniform and
appearance standards, company policies, and federal/state/local laws and
ordinances. Including but not limited to: 6 steps of service standards, Redbook
compliance, Product levels, Master sanitation schedules, Self-assessments, and
State and Federal Labor laws, etc.
·
Ensures
all cash is maintained at specified levels. Manages cash controls to ensure
over/shorts are kept at a minimum.
·
Maintains
Serve Safe Certification. Familiar with Radiant back-office system, CML donut
ordering system, NDCP Stock ordering system, onboarding system, and Dunkin
Brands Online University.
·
Improves
Guest service by managing GSS comments, and Dunkin Brands Consumer Care
feedback.
·
Compliments
Restaurant Manager at maintaining appropriate staffing levels, and assists in
creating a fun, professional work environment in the restaurant.
·
Ensures
successful rollout and execution of Dunkin Brands Monthly Marketing windows.
·
Upholds
safety and security standards always. Consistently enforces Loss Prevention
Policies and procedures.
·
Must
achieve a passing score on all Dunkin Brands corporate audits, and maintain at
least a 90% on all local or state health inspections.
·
Accomplish
any other reasonable request made by management of company.
Minimum Work Experience Required:
·
Must
have a successful track record as manager in quick service food operations
preferred.
Other Work Requirements:
·
Driver's
license, food handlers card
·
Must
have pleasant, polite manner for dealing with public as well as staff.
Minimum Education or Formal Training:
·
High
School diploma or GED required ability to successfully perform all job duties
of all positions in the restaurants.
Working Conditions:
Work long hours, scheduled or unscheduled
as emergencies arise. Must be willing to perform all functions at the
restaurant level. Position requires prolonged standing, bending, stooping,
twisting, lifting products and supplies weighing 45 pounds, and repetitive hand
and wrist motion. Includes some work outdoors. Also, work with hot, cold, and
hazardous equipment as well as work with phones, computers, printers, and other
office equipment.
This Dunkin' Donuts restaurant is
independently owned and operated by California Donut Kings LLC.
“You are applying for work with a
franchisee of Dunkin’ Donuts, not Dunkin’ Brands, Inc. or any of its
affiliates. Any application or information you submit will be provided solely
to the franchisee. If hired, the franchisee will be your only employer. Franchisees
are independent business owners who are solely responsible for their own
employees and set their own wage and benefit programs that can vary among
franchisees.”
Founded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. We are a Dunkin Franchisee looking FOR you to work with us. The mission of this network is to satisfy guests that come day in and day out in thinking that they came to the best Dunkin store. To keep the guests happy in turn keeping us happy with returning guests, who spend their hard earned money at our store. To have great employees who “WOW” the guests with a friendly smile, great customer service, great food and drinks but at the same time, are attentive to the needs of the store.
