Assistant Sales Manager - Gem Plumbing & Heating

GEM Plumbing & Heating is a growing company that has been recognized for setting the standard for excellence in on-time, high quality, and friendly customer service. Here at GEM, we provide career opportunities to master your craft, earn competitive wages, and make a real difference in the lives of our customers and our community.

While working with us expect to be treated like family - because you are! You will work in an environment where your hard work is rewarded, recognized, and appreciated. Your daily contributions will have a direct effect on the success of the company and your future. If you want to be part of something bigger than just a job -make this career move and apply today!

Position Overview

As the Assistant Sales Manager, you will be responsible for bridging the gap between sales and dispatch. You will handle day-to-day activities such as partnering with the sales manager, dispatching comfort advisors, speaking with customers, reviewing financial situation and assisting with consumer financing.

Essential Job Functions

• Responsible ensuring the residential sales team achieves daily sales revenue goals.
• Facilitate, track, and evaluate the daily, weekly and monthly sales performance & adherence to process
• Work in conjunction with the Sales Manager and marketing team to develop promotions of new programs, business planning, enforcement and maintain a strong off-peak workload.
• Assist tracking of Residential Sales commissions and spiffs. This includes outside as well as inside sales.
• Participation in sales training, M&A training and overviews of a new sales team
• Create and maintain all items in the company sales software.
• Schedule and dispatch sales reps to appointments to maximize every opportunity.
• Help consumers with financing and utility rebates paperwork to ensure that all relevant documents are signed and approved prior to the start of work.
• Obtain all relevant job information from sales reps to ensure that operations will have everything they need to order the correct materials and schedule the job.

Performance Metrics

• Time between sale and job being ready to install
• Number of appointments scheduled
• 100% of jobs provided to operations with all relevant information.
• % of appointments requiring a return visit to collet information
• Increase off peak workload and close rate.
• KPI's are subject to change

Required Skills and Experience

• Proven experience (3+ years) in residential sales, with a track record of meeting or exceeding sales targets.
• Prior experience in the home services industry is highly preferred.
• Strong leadership and team management skills, with a demonstrated ability to lead and inspire a sales team.

Working Conditions

Environment

• The noise level in the work environment is usually moderate to loud
• Evening and/or early morning, and/or weekend or holiday hours periodically
• Will work both indoors and outdoors in various climate conditions ranging from very cold to very hot and humid

Physical Abilities

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time, including long periods of sitting, keyboard entry, use of office equipment, use of computer monitor
• Ability to speak concisely and effectively communicate
• Be able to communicate using a computer and phone/smart device
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust
• May require physical effort and cardiac endurance while reaching with hands and arms, stooping, kneeling, crouching, standing, walking, balancing, bending, leaning, kneeling, walking, and climbing
• Carrying supplies, up to 25 lbs.

Benefits & Perks:

• Medical, Dental, and Vision Insurance
• 401K Plan with Company Match
• Holiday Pay
• Long Term Disability
• Company Paid Life Insurance
• Flexible Spending Account
• Great Company Culture
• Continuous and extensive training and development