Assistant Sales Manager/ Sales Representative - Get Glowing
San Clemente, CA 92673
About the Job
Description
We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.
This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem-solving and teamwork skills, while contributing to the success of our Program and its participants.
This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem-solving and teamwork skills, while contributing to the success of our Program and its participants.
Key Responsibilities
- Accurately process orders for institutional customers by ensuring best business practices and policies.
- Manage online access setup for orders processed utilizing various external platforms; maintain a preferred method of access for customers.
- Invoice management to include billing queries, payment processing, correction requests, and regular communications with finance.
- Adhere to daily and monthly deadlines to ensure appropriate response times to internal & external customers and minimal backlog during financial close periods.
- Support record retention and documentation requirements by accurately utilizing CRM, fulfilment systems, email, and other company-approved tools (ex. Office365, Microsoft Teams)
- Provide support and build relationships with customers and internal teams through all communication channels including but not limited to written and verbal (phone) correspondence.
- Partner with other departments on customer and team-focus initiatives.
- Communicating any personnel issues with Management, in absence of Store Manager. May issue disciplinary warnings, conference reports, employee evaluations and goals as needed in coordination with the HR Generalist/Coordinator and District Sales Manager.
- Providing coaching, training, and development to the store employees.
- Prospect for new business by telemarketing and distributing print materials.
- Keep coworkers informed of promotions and products.
Skills, Knowledge and Expertise
- Must be a United States citizen or possess a valid work permit.
- Must be able to read, write, and speak English. Fluency in other languages is beneficial.
- Must be able to accurately follow instructions, both verbally and written.
- Must be results-oriented writing techniques and strategies for correspondence.
- Must be able to work in a fast-paced environment with urgency and empathy.
- Outstanding coordination and multi-tasking abilities.
- Ability to learn, understand, and work within POS, PMS, CRM, and other Hospitality specific software systems.
- Must have general computer skills including Microsoft Office and Google Suite.
- Must have the ability to deal effectively and interact well with guests, vendors, and team members.
- High school diploma or equivalent.
- Bachelor's degree or higher-level education in a business-related field of study.
Benefits
- Medical, Dental and Vision Insurance (Effective 1 st of the Month after Hire)
- Opportunity for Advancement.
Source : Get Glowing