Assistant Service Manager - Ourisman Volkswagen of Waldorf

Ourisman, Trusted Tradition

Here's to those who think differently. The ones who think that a car dealership's first priority should be the guest. Such a candid idea could only come from Ourisman. Because we're forward thinking, just like the communities we serve. Individuals who won't be constrained by how things "have always been done", but instead strive to do things "how they could be done" and "how they should be done." It is a philosophy we have infused into every fabric of our dealerships, from the bottom up, in every department, and in every Ourisman team member. Changing the way we all think about car buying is just the beginning.

Role Summary

Ourisman Automotive Group is seeking a dedicated and organized Assistant Service Manager to support the Service Manager in overseeing the service department's daily operations. The Assistant Service Manager will help ensure a high level of customer service, coordinate workflow, and contribute to the department's efficiency and profitability.

More about the role

• Assist the Service Manager in managing the service department, ensuring that all work is completed efficiently and to a high standard
• Help address customer inquiries and concerns, providing clear explanations of services and repairs, and ensuring customer satisfaction.
• Assist in scheduling service appointments, assigning work to technicians, and monitoring the progress of repairs to meet deadlines.
• Review completed repairs to ensure quality standards are met and address any discrepancies or customer concerns.
• Assist in training, coaching, and motivating the service team to achieve performance goals and deliver excellent customer service.
• Maintain accurate records of services performed, parts used, and customer interactions.
• Occasionally communicate with customers to get a pulse on their experience and gather feedback to improve service quality.

What we look for

• Previous experience in an automotive service department, preferably in a leadership role.
• Strong organizational and multitasking skills, excellent communication and interpersonal abilities, and a customer-focused approach.
• Basic understanding of automotive repair processes and diagnostic procedures.
• Ability to resolve issues efficiently and professionally.
• Proficiency with service management software and Microsoft Office Suite.

Ourisman Automotive Group is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Should you require accommodation during the interview process, please advise the hiring manager when contacted for an interview.