Assistant Shuttle Operations Manager - Propark Mobility

Pay Rate: $23.00 - $25.00 per hour

Job Type: Part-time

Location: New Haven, CT

Shift & Schedule: Mornings and Evenings, Weekends & Holiday

What we're looking for:*

• Supervise and manage all frontline associates, including supervisors, shuttle drivers, and maintenance personnel on a daily basis.
• Handle customer complaints and day-to-day operational issues.
• Act as liaison between customers, staff, and management.
• Make meaningful recommendations for hiring employees, appraising employee productivity, and/or disciplining employees, including termination. 
• Assist in training shuttle drivers to ensure meeting of job expectations.
• Provide continuous customer service training for all Propark employees at assigned location.
• Assist in shuttle fleet upkeep, preventative maintenance and repairs.
• Assist office manager with administrative duties.
• Patrol and monitor safety and cleanliness of shuttle vehicles and facility.
• Act as point of contact for damage claims and ensure each incident is dealt with completely.
• Assist in reviewing work schedules to ensure adequate coverage while minimizing expenses.
• Assist in reconciliation of time cards and submission of payroll for Propark staff.
• Ensure compliance of company and client policies and procedures.
• May be asked to fill in for front line associates during their absences.
• May be asked to fill in for Account Manager in his/her absence or on second shift/weekends.
• Prepare reports, surveys and conduct special projects as needed.

What's in it for you?

• We promote from within - park your career here!
• Free Parking!**
• Flexible scheduling; paid Holidays and Wellness.
• Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7
• (FT Employees) Paid vacation and an extra day-off on your birthday!!
• (FT Employees) Benefits Package - including medical, dental, vision, and 8 supplemental insurances, including pet insurance!

Must haves:

• You are a motivated individual willing to take on new challenges, with supervisory experience in the parking, customer service, and/or hospitality industries. 
• You are a “roll-up-the-sleeves and get-stuff-done” type of person who is organized, honest and thoughtful.
• Your friends describe you as trustworthy, loyal and dependable.
• You are self-sufficient, resourceful and decisive.
• You see a challenge as an opportunity and are looking for a position with a chance for growth. 
• You have a flexible schedule meaning that the position will require working weekends and holidays.
• You have impeccable conversational and written communication skills.
• You have an exceptional way with people and you bring extraordinary results.

Good to haves:

• This position assists with all aspects of the operation, including shuttle fleet management as well as overseeing the front-line team. The ideal candidate will have previous transportation experience, with a hospitality focus also being a top asset.
• Progressive supervisory experience with front-line team oversight
• Some experience with scheduling and payroll is a plus

*This list is not all-inclusive. The full job description will be provided at your interview.

*** Free parking while working at your assigned Propark location(s).

Propark is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Please go to the Propark corporate careers portal to view our CPRA Applicant Notice and Privacy Policy for the state of CA. This policy will also be emailed to you upon receipt of your application.