Assistant Store Manager - American Freight Furniture

Position Summary:  

Join our team at American Freight Furniture Department as an Assistant Store Manager and play a key role in driving sales, delivering exceptional customer service, and supporting the overall success of our store. You will work closely with the Store Manager to lead and motivate a team of associates while ensuring operational excellence and maximizing profitability.

Responsibilities:  

• Assist the Store Manager in overseeing daily operations, including sales, inventory management, and customer service.
• Lead by example and motivate associates to achieve sales targets and deliver outstanding customer experiences.
• Train, coach, and develop associates to enhance product knowledge, sales techniques, and customer service skills.
• Ensure compliance with company policies and procedures, including safety regulations and inventory controls.
• Collaborate with the Store Manager to create and implement strategies to drive sales growth and increase profitability.
• Maintain a clean, organized, and visually appealing store environment to enhance the shopping experience for customers.
• Handle customer inquiries, concerns, and complaints in a professional and timely manner, striving to resolve issues to their satisfaction.
• Assist in scheduling and staffing to meet business needs and ensure adequate coverage during peak times.
• Conduct regular inventory counts and assist in managing stock levels to optimize sales and minimize losses.
• Perform other duties as assigned to support the overall success of the store.

Qualifications:  

• High school diploma or equivalent required; associate or bachelor's degree preferred.
• Minimum of 1-2 years of retail management experience, preferably in furniture or home goods.
• Proven track record of achieving sales targets and delivering exceptional customer service.
• Strong leadership and team-building skills, with the ability to motivate and inspire others.
• Excellent communication, interpersonal, and problem-solving abilities.
• Knowledge of retail operations, including inventory management and merchandising principles.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Competencies:

• Leadership
• Customer focus
• Sales orientation
• Problem-solving
• Teamwork
• Adaptability

Skills:

• Sales Management
• Team Leadership
• Customer Service
• Inventory Control
• Communication
• Time Management

Physical Requirements:  

• Lifting and Carrying: Ability to lift and carry trays of food and beverages, typically up to 50 pounds. 
• Standing and Walking: Prolonged periods of standing and walking throughout the shift. 
• Bending and Reaching: Frequent bending, reaching, and twisting. 
• Manual Dexterity: Good hand-eye coordination. 
• Communication Skills: Clear verbal communication to interact with people. 
• Temperature Tolerance: Ability to work in varying temperatures. 

Benefits: 

• Holistic Well-Being: Health insurance, wellness programs, flexible hours, and paid time off for full-time staff.  
• Financial Security: Competitive pay, paid weekly, retirement plans, and financial planning services.  
• Career Growth: Training programs, clear career paths, and mentorship opportunities.  
• Recognition: Performance-based incentives, bonuses, and employee recognition programs.  
• Inclusive Environment: A diverse and supportive workplace with open communication and teamwork.  
• Flexibility: Customizable benefits and support for major life events.