Assistant Store Manager - TripleRev LLC d/b/a Strickland Brothers #641

Oil Change Assistant Store Manager
Servant leadership. Customer Satisfaction. Professionalism. Speed of Service. Coachable. Positive. Growth Minded.

Do you fit the description above? Those words are all of the values and beliefs that encompass Strickland Brothers 10 Minute Oil Change. We are looking to expand our team by finding exceptional people that fall in line with our beliefs, standards, and culture. Our vision is to become a nationally recognized brand known for our speed, transparent service offerings and over the top customer service.

We have fun, work hard, innovate, create, encourage, strategize and we provide unapologetically honest feedback. If this living, breathing work environment seems like a fit for you, please read more about the skills desired for joining our team. Thank you for your interest and we look forward to the opportunity to meet you soon.

Our mission is simple.

Our mission is to exceed the expectations of every customer by setting and meeting service standards that are innovative and centered around the highest level of service, every time.

Our Assistant Store Managers need to be strategic in thinking, detail-oriented, very organized, a visible leader, and must have the ability to hold their teams accountable to results. As a Store Manager, you will be responsible for managing the day to day operations of your service center and leading the team to profitability through managing key performance indicators such as oil change count, sales, labor, customer satisfaction scores and more.

The ideal candidate is:

• A servant leader, humble, ambitious, reliable, and professional
• Willing to learn and receive constructive feedback
• Dedicated to customer satisfaction
• Lift up to 50 pounds
• Stand for 8 hours
• Loves working outside as you will be working in hot and cold environments
• Able to bend and stretch throughout the shift

Qualifications:

• Customer Service skill set is required
• Computer and technology skills are required
• Being able to read, write and understand simple math is required
• Associates degree or equivalent experience in the field
• Valid Driver's License

Essential Responsibilities:

• Uphold the Strickland Brothers core values as an ambassador to the brand in the field
• Meets all budgets consistently (Sales, oil change counts, labor, NPS Scores, etc)
• Create a weekly, well planned schedule meeting the weekly deadline as set forth by the Area Manager
• Ensure Strickland Brothers University is completed by all employees within 30 days of hire date
• Compliance with OSHA and EPA regulations
• Store and Equip Maintenance
• Effective problem solving skills/solutions with customers and employees
• Supervision - Ensuring our policies and procedures are followed at all times
• Build a positive culture in their service center through core values and encouragement
• Interviewing and hiring new employees for the service centers
• Consistently score acceptable levels on our Customer Evaluation Audits

Specific Overview:

Your primary role as an Assistant Store manager at Strickland brothers is to satisfy our customers. It is imperative that you understand how serious we take our customer satisfaction core value. You will be managing the day to day operations of the service center. This includes but not limited to ensuring that the operational procedures are completed on each vehicle, training, encouraging, speaking with customers, scheduling/staffing, maintaining a clean service center & meeting goals.

Other Expectations:

To be the first point of contact of support for our employees

Always open the store on time and never close it early

Weekend work is required

Strickland Brothers 10 Minute Oil Change is an Equal Opportunity Employer. Employment opportunities at Strickland Brothers are based upon one's qualifications and capabilities to perform the essential functions of a particular job.All employment opportunities are provided without regard to race, religion, sex, pregnancy, childbirth or related medical conditions, national origin, age, veteran status, disability, genetic information, or any other characteristic protected by law. This Equal Employment Opportunity policy governs all aspects of employment, including, but not limited to, recruitment, hiring, selection, job assignment, promotions, transfers, compensation, discipline, termination, lay-off, access to benefits and training, and all other conditions and privileges of employment.

Job Type: Full-time

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• Day shift
• Monday to Friday
• On call
• Overtime
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Supervising Experience: 1 year (Preferred)
• Customer Service: 1 year (Preferred)
• Quick Lube: 1 year (Preferred)
• Oil change: 1 year (Preferred)