Assoc App Support Specialist at SPECTRUM

Spectrum’s Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences. The diversity of experience available within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist.  We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.

 

Assoc App Support Specialist

BE PART OF THE CONNECTION

As an Assoc App Support Specialist, you’ll be responsible for providing technical support for both employee and external customer business applications. This role understands solutions from end to end, including the system architecture, transaction life cycle, and business processes associated with business applications.

 

WHAT OUR ASSOCIATE APP SUPPORT SPECIALISTS ENJOY MOST

 

• Actively and consistently supports all efforts to simplify and enhance the customer experience.
• Basic troubleshooting techniques to isolate and resolve application issues.
• Required to learn and understand the business rules governing the applications.
• Resolve 70% of reported issues, escalating when necessary and facilitating resolution of operations impacting defects that require involvement from development resources.
• Develop strong knowledge of products and features and services and how used by employees and customers.
• Proactively monitor the solutions and service desk trouble-ticketing solution for operations-impacting outages or defects.
• Serve as liaison with SOC (Security Operations Center), Customer Care and IT.
• Obtain knowledge of solutions including ability to articulate release contents, common work arounds, system functionality, system architecture, transaction work flow, and business operations supported by the end to end solution.
• Communicate and interact with various development teams, project managers, business analysts, support groups and end-users.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

• Experience:
  
  • Experience working in a multifunctional, team-oriented and collaborative environment
  • Experience working a large scale customer support center or support desk environment

• Education:
  •  High School Diploma or GED

• Skills:
  • Demonstrated ability to communicate information effectively in both written and oral form.
  • Demonstrated ability to manage own time in unsupervised situations.
  • Work with all levels of the organization and demonstrate excellent teamwork, customer service skills and professionalism

• Abilities:
  • Ability to read, write, speak and understand English.
  • Ability to effectively prioritize and execute multiple tasks in a fast paced, high pressure environment.
  • Ability to absorbed and retain information quickly.

• Travel Ability:
  • Office environment
  • Overtime maybe required
  • Work Hours: Monday through Friday, 7 am to 10 pm

• Schedule:
  • Full time

• Physical Requirements
  • Regularly required to talk and hear
  • Frequently required to sit, stand and bend at the knee and waist, and walk
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components

 

Preferred Qualifications

• Preferred Skills
  • Experience supporting various business applications: Microsoft Exchange, NetIQ Identity Manager, Qmatic, Reality Interactive, PowerShell, Helpdesk Escalations, VIP Manager, Mac, Active Directory, Change Auditor, VPN, Global Protect, Avaya/CMS and ability to troubleshoot senior leadership issues – 2+ years
• Preferred Education
  • Associates degree or equivalent from two-year college or technical school

 

SPECTRUM CONNECTS YOU TO MORE

• Innovative Tools & Tech: Work with high-performing software and applications on the forefront of the digital telecommunications industry.
• Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company.
• Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas.
• Total Rewards: See all the ways we invest in you—at work and in life

 

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IPC121 2024-40028 2024

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.