Assoc Business Analyst - ACI Worldwide

Plans, performs and implements process improvement initiatives (such as Lean or Six Sigma). Diagrams and evaluates existing processes. Organizes, leads and facilitates cross-functional project teams. Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities. Collects data to identify root cause of problems. Measures performance against process requirements. Aligns improvement to performance shortfalls. Provides consultation on the use of re-engineering techniques to improve process performance and product quality. May deliver presentations and training courses including measurement, analysis, improvement and control. Surveys and analyzes best practices for techniques and processes. Communicates team progress. Performs cost and benefit analyses.

Job Responsibilities:

• Uses a set of tasks and techniques to work as a liaison among and elicit the needs of stakeholders to define and validate solutions that meet business needs, goals, or objectives.
• Builds and manages relationships with stakeholders based on an understanding of their influence and needs.
• Analyzes and synthesizes information elicited from stakeholders, defines and manages the plan to deliver requirements, documents and manages requirements throughout the project life-cycle.
• Provides input on feature/function to Product Management in developing the product roadmap.
• Provides input to Product Marketing Manager on case studies and customer reference implementations.
• Continuously develops domain knowledge, depth and breadth, in the payments industry, ACI products, customer base and applied technology.

• Obtains information from stakeholders o Uses tools (paper-based and automated) for gathering input o Uses Voice-of-Customer (VoC) techniques to uncover latent customer needs o Meets with Product Managers, Application Development representatives, customers and industry experts to discover product specifications
• Reviews product documentation, industry or regulatory specifications and requirements database to discover product specifications
• Conducts elicitation sessions
• Conducts field research with clients and targeted users to gather data to determine user stories and functional/non-functional specifications
• Uses targeted and routine approaches for gathering input to user stories and functional/nonfunctional specifications
• Gathers business requirements from customer-specific engagements
• Validates requirements with stakeholders

• Prioritizes requirements
• Organizes and synthesizes information
• Uses various analysis and modeling techniques
• Ensures requirements meet market and/or business needs

• Prepares requirements documentation
• Presents requirements in an understandable format
• Obtains needed approvals
• Traces requirements

• Plans business analysis approach based on project complexity, risks, assumptions, dependencies.
• Defines the plan to deliver requirements, including elicitation, analysis and management
• Builds and manages relationships with stakeholders based on an understanding of their influence and needs.

• Provides input in feature/function to the Product Manager in developing the product roadmap
• Provides input to Product Marketing Manager on case studies and customer reference implementations
• Continuously develops domain knowledge, depth and breadth, in the payments industry, ACI products, customer base and applied technology.
• Perform other duties as assigned.
• Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics.
• Understands and complies with Risk Management program requirements including identification of risks, key controls, and control testing as applicable to their responsibilities.

• Bachelor's degree in Computer Science or Business Administration or equivalent experience.
• 2 years in an industry related role such as technical support, product management or product development with exposure to marketing, or comparable work experience.
• Knowledge and experience in most aspects of business analysis.
• Some knowledge of the payments industry, customer base and applied technology.
• Excellent verbal and written communication skills.
• Excellent skills in negotiating and collaborating to give guidance to the development organization.
• Creation of quality, easy to understand papers and presentations.

• Aware of technology used by ACI solutions.