Assoc IT Business Sytems Analyst at Medline Industries - Transportation & Operations

Job Summary

Job Description

The Business Systems Analyst Associate role will support discovery workshops with our business stakeholders and document technical specifications and designs in an agile environment. This role will also be responsible for requirements gathering, discovery, performing gap and data analysis and functioning as a key point of contact for our business stakeholders.

MAJOR RESPONSIBILITIES

• Business System Analysis and Administration:
• Support requirements gathering and discovery workshops with business stakeholders.
• Work with business partners and product owner in assisting with the creation of system requirements for the product backlog.
• Perform gap and data analysis in support of identifying improvement opportunities.
• Support technical team members by providing functional clarification and setting expectations with team and client.
• Document requirements, create specifications and/or wireframes, change requests, test cases, user guides, and strategy roadmaps.
• Execute test cases and ensure overall quality of solution is a plus.
• Assist the business partners with UAT testing.
• Facilitate system requirements meetings with the product teams.

Monitoring and Support:

• Respond to any system anomalies like performance or vulnerability alerts and partner with respective teams to remediate them.
• Respond to inquiries from business partners, requests from users, support calls/tickets escalated by help desk.
• Author and maintain knowledgebase for the effective resolution of repetitive requests, inquiries, and requests.
• Conduct root-cause analysis for system related incidents.

Release Management:

• Understand and adhere to IS change management policies. 
• Identify and execute best practices to ensure a streamlined, reliable deployment and a streamlined, reliable roll-back process

Benefits - Medline is committed to offering competitive benefits and a variety of choices to best meet the needs of you and your family. For employees scheduled to work at least 30 hours per week, this includes health and well-being, financial fitness, career development, paid time off and more. Employees scheduled to work less than 30 hours per week can participate in the 401(k) plan, access the Employee Assistance Program (EAP), Employee Resource Groups (ERG) and Medline Service Corps. For a more comprehensive list of our benefits, please click

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Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.