Associate Administrator, Otolaryngology and Ophthalmology Service Lines - Ambulatory Administration - Full Time 8 Hour Days (Exempt) (Non-Union) - University of Southern California

This position is responsible for the effective operations of Ambulatory Clinic services across Keck Medicine of USC. This position has responsibility for the administrative, business process and design, and clinical management/delivery of the Ambulatory services. This position also leads the planning of strategy for expansion and delivery of high-quality ambulatory clinic services. This position is responsible in delivering services that add value and integrates ambulatory services with the organization's strategic, business and operational goals and objectives. This position will assess, plan, implement and evaluate all aspects of the ambulatory clinic service programs and ensure their financial viability, quality of service, efficient and effective operation. The Associate Administrator is responsible for ensuring consistency and accountability for the delivery of quality services and operational management of assigned area(s). The job encompasses integration, facilitation and coordination of the leadership, management, and operational services. This individual serves as a professional role model, leader, mentor and resource of the support services team. Consistently ensures that staff possesses knowledge and skills necessary to provide appropriate services to meet the support services' needs of USC Care satellite clinics and Keck Medicine of USC. The individual must consistently support the mission and values of the organization, and acts as a role model relative to the Hospitals. Advanced operational and managerial knowledge and experience in support services clinical administration. Essential Duties: Operations, Growth and Maagement: ◦ Responsible for providing business process improvement and standardization for all off-site ambulatory care clinics for Keck Medicine of USC. ◦ Responsible for managing and collaborating in the business development activities in the Ambulatory Clinic Services including hospital collaborations, physician outreach, continuing medical education programs and community outreach. Oversees existing and potential joint ventures or partnerships within the service line. ◦ Works collaboratively with internal and external partners to assure the engagement of key services/initiatives into the ambulatory clinic service programs, and to ensure outstanding patient care and service. ◦ Works with the Health System leaders to develop and implement marketing and outreach programs to enhance ambulatory services. ◦ Identify market and customer requirements for the Service Line. ◦ Develops quantifiable metrics to measure progress/success. ◦ Sets the direction for the service line with defined measurements and provides frameworks for staff to meet goals. ◦ Reviews, modifies and updates plans as necessary on a quarterly basis. ◦ Work with Practice Director/Manager indetermining staffing levels. Project manage the HR process and assure the operational leaders stay on target with regard to hiring and training process to meet deadlines. Provide support to operations surrouding the marketing and communication efforts. ◦ Assure Call Center is notified of new or moved practice, advise ambulatory services team of reminder call activities and Press Ganey participation. ◦ Work with Marketing on community announcement, patient communication, advertisements, signage, letterhead, etc ◦ Ensures that all operations within the scope or the position are carried out in an ethical, responsible manner. Strategic Planning: ◦ Develops specific strategic and marketing development plans of specified ambulatory clinic service line. ◦ Develops actionable tactical work plans to grow service line. ◦ Develops and implements the Ambulatory Services Program/ Service Line Dashboard and Strategic Plan. ◦ Directly collaborate with Informatics in assessing and evaluation of all requested business process changes, provide analysis of workflow processes that improve outcomes and/or throughput. ◦ Collaborate with all areas that interface with the ambulatory clinics such as Patient Access, CBO, USC Care, Information Systems, HR and other operating teams to ensure optimum workflow standardization and cohesiveness in all processes. Human Resources: ◦ Work with Practice Director/Manager indetermining staffing levels. Project manage the HR process and assure the operational leaders stay on target with regard to hiring and training process to meet deadlines. ◦ Oversee the educational needs of the clinics, setting up ongoing education of all policies, procedures and processes for all clinic operations. ◦ Assist in meeting and /or exceeding all governmental regulations regarding clinic set up and operations. Maintains established policies and procedures, objectives, quality assurance program, safety standards, DHS standards and Title 22 standards. ◦ Support in the design and implementation in Ambulatory Education training team to create a successful educational onboarding and continuing education program. ◦ Recommend educational needs that gear towards overall standardization that includes the Keck Medicine of USC strategic plan. Financial and Revenue Cycle: ◦ Establishes the operating budgets for the various departments and monitor performance against budgets. ◦ Collaborate with the following Executives and Team to: ▪ Chief Ambulatory Officer and CFO of Ambulatory to support pro-forma and project budget. ▪ Finance team in setting up cost center and revenue codes. ▪ Practice manager/director to develo E&M’s and/or CDM’s codes for practice. ▪ Ambulatory Front End Revenue Manager to assure point of service collections is set up through contracted armor car service, credit card machine, , Cerner, and GE and staff are trained approriately. ▪ Contracting department in determining applicable payer contracts, rates, etc Regulatory/Compliance/Licensing: ◦ Align business processes and all education training with all regulatory compliance requirements such as JACHO, CMS, and ACR regulatory bodies to meet and exceed requirements. ◦ Ensure all results from any audit process have are addressed, training created and efficiencies are evaluated to exceed operational goals from audit. ◦ Assist in any onsite audit processes. ◦ Work closely with Quality, Compliance and Executive Management to ensure that policies, programs and processes are developed, implemented, communicated, and consistently administered in compliance with organizational objectives and laws and regulations. ◦ Work with Nurse Executive to assure clinical services are appropriate, staff are compentent to provide services and practice has been reviewed by appropriate internal and external regulatory groups Systems/IT/Applications: ◦ Collaborate with the information systems team relative to Cerner/GECB build for location and clinical builds, infrastructure/computer support, network/circuit installation, and phone systems set up including hardware devices. ◦ Work with IT partners in equipment placement, phone/voicemail training of staff and physicians, and manage existing capital equipment in the database. ◦ Work with Director/manager of practice and ambulatory informaticist in development of physicians schedules. Performs other duties as assigned. Required Qualifications: Req Bachelor's degree Degree in Health Care related field. Req 5 years Experience in ambulatory care or healthcare setting or equivalent. Req 5 years Management experience preferably in an outpatient operation in field of specialty. Req Excellent people management skills; strong organizational skills Req Experience in creating business process improvement, standardization across multiple specialties. Req Demonstrated project management experience in a health care setting. Req Ability to measure and improve outcomes. Req Familiarity with information systems, regulatory compliance issues, particularly for academic practices, and business operations for physician groups. Req Good decision-making skills; ability to bridge the gap between administrative demands, clinical needs and budgetary constraints Req Strong analytical skills Req Excellent verbal, written communication and presentation skills Req Proficient in Microsoft office and relevant software applications Req Working knowledge of information technology and ability to project manage information systems team Req Expert analytical, organizational and problem recognition/avoidance/resolution skills Req Familiar with Hospital facilities and systems, healthcare strategic issues.

Preferred Qualifications:

Pref Master's degree Public Health Degree in Business Administration, Public Health, Health Administration, Nursing or related field. Pref Ability to work with vendors, physicians and staff; Pref Familiar with capital planning or capital project management and/ or facilities management, planning and design principles, and construction delivery methods. Pref Knowledge of relevant state and federal healthcare regulations. (removed previous and add this) Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only) The annual base salary range for this position is $191,360.00 - $315,744.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC is a smoke-free environment USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law. Read USC’s Clery Act Annual Security Report Affirmative Action and Equal Opportunity Plan Pay Transparency Non-Discrimination USC is an E-Verify Employer Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: https://wd5.myworkday.com/usc/d/inst/1$9925/9925$114596.htmld USC is a leading private research university located in the heart of downtown Los Angeles – a global center for arts, technology and international business. As the largest private employer in the city – responsible for more than $5 billion annually in economic activity in the region – we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills. As a USC employee, you will enjoy excellent benefits and perks, and you will be a member of the Trojan Family - the faculty, staff, students and alumni who make USC a great place to work. Application help If you need assistance during the application process, see our application help. (If you already work for USC, see Your USC career.) At any point you may also contact our HR Service Center for help at (213) 821-8100 or uschr@usc.edu.