Associate Analyst - Maximus

Description & Requirements

MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities. Operating under MAXIMUS's founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes. By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology. Our focus is always on outcomes and results that connect citizens more effectively with government services.

Maximus is seeking an Associate Analyst to join our team. This is a remote position that will support the Department of Education.

Essential Duties and Responsibilities:
- Perform operations research to qualify new opportunities, including analysis of project data, financial forecast, documented requirements, current customer preferences, competitive environment assessments, and staff strengths and weaknesses.
- Participate in meetings with customers (internal and external), clients, and teammates to develop insight on requirements, operations strategy, partnership opportunities, and contract tracking and development.
- Assist with program development during start up and for selected ongoing operations and provide detailed reports on activities to operation senior staff, division managers, and program managers.
- Actively participate in the overall strategic planning by linking project-specific activities with broader needs across the division Interacts routinely with all levels of operation and group management, infrastructure POCs, staff, and customers, and follow through on tasking.
- Conduct after action reviews for all operations staff to document lessons learned and identify necessary adjustments to technique, strategy, and actions.
- Develop and implement modeling and evaluation processes to determine the effectiveness of current operational activities.
- Conduct statistical analyses and evaluate a wide variety of information to assess operational difficulties and develop solutions to complex problems, including escalated issues.
- Design and implement process improvements that enhance customer service and optimize business operational efficiency and quality.
- Create, analyze and deliver customized reporting for both internal and external audiences.
- Develop high-quality communications suitable for clients.

• Additional Requirements as per contract/client:

FSA Department of Education experience preferred
Knowledge of CLASS system is preferred
Excel Knowledge is preferred
Must reside in the U.S.
Must be a U.S. citizen.
Must be able to pass a criminal background check.
Must not be delinquent or in default on any federal student loans.
Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.
Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by Maximus.

Home Office Requirements:

• Hardwired internet (ethernet) connection
• Internet download speed of 25mbps or higher required (you can test this by going to www.speedtest.net )
• Private work area and adequate power source

Minimum Requirements

Minimum Requirements:
- Bachelor's degree in relevant field of study and 0-3 years of relevant professional experience required, or equivalent combination of education and experience.

Primary Duties:

• Primary job function is dedicated to the on-going 2-year letter maintenance and communications project to ensure compliance and adherence to regulations.
• Work directly with business areas to maintain and revise communications in a fast-paced environment.
• Accurately navigate the Customer Communications Approval Process working with assigned business area contacts.
• Exercises discretion and best practices to create/modify effective communications.
• Update reports to track changes, project status, and implementation of correspondence projects.
• Monitor and update reports to track changes, project status, and implementation of correspondence projects.
• Maintain and grow contacts throughout Aidvantage focusing on subject matter experts.
• Consistent adherence to quality and compliance.
• Limited travel may be required.

Additional Requirements:

• 1-3 years experience working in the financial service/ marketing or communications demonstrating leadership skills required
• Minimum 1 year of student loan experience or equivalent year of experience in a Project Coordinator / Communications role required
• Experience leading projects and interacting with all levels of management required
• Strong working knowledge of Excel on other Microsoft Office products.
• Ability to work independently
• Self-motivated and goal oriented
• Comfortable working in a fast paced environment
• Project Management
• Testing and/or Quality Assurance
• Problem and/or Change Management
• Procedural Analysis
• Experience working with CLASS
• Experience working in the student loan processing industry
• Experience working in a Customer or Corporate Communication environment highly preferred
• Describe specific minimum knowledge, skills, and abilities required for this position.
• Ability to travel as necessary.
• A bility to perform well under pressure and to work independently with high levels of initiative.
• List any special courses, certifications, or physical requirements that are necessary. This is especially critical for screening candidates. Excellent written and verbal communication skills, including presentation skills
• Ability to make appropriate recommendations independently.
• Excellent analytical skills and problem solving ability.
• Excellent organizational skills,
• Ability to coordinate activities and project groups.
• Ability to recognize/analyze/resolve system and procedural problem areas.
• Ability to simultaneously manage and organize multiple projects.
• Ability to meet project due dates.

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.