Associate Applications Support Specialist, Business Applications - Carvana

Associate Applications Support Specialist, Business Applications

About Carvana

If you like disrupting the norm and are looking for a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. At Carvana, our customers can hop online to...

• Search and browse our inventory of over 20,000 vehicles that we own and certify.
• Narrow down search results using highly intelligent filtering tools/components.
• View vehicle details, Carfax reports, and 360 rotating studio images for every vehicle.
• Secure financing in minutes using Carvana’s in-house service or their own bank.
• Interact with GUI components to easily customize loan length, down payment, and monthly payment.
• Generate, upload, and eSign all documents online (no ink necessary).
• Schedule front door delivery or pick up at one of our vending machines.
• Trade-in their existing vehicle or just sell it to Carvana (no purchase necessary).

For more information on Carvana and our mission, sneak a peek at our company introduction video or learn more about what it’s like to work here from the people that already do. 

THIS IS A 100% ON-SITE POSITION (Monday through Friday)

About the team and position

You'll need to be super approachable and always willing to go above and beyond to help Supply Chain with their business needs and problems. It could be as simple as working with an end user to resolve application issues to as complicated as working with engineers/product owners to enhance the application! We expect smart people who are doers with bright ideas, willing to put their game-face on, take on new challenges and juggle many assignments at once. 

In return for your hard work, you'll have an opportunity to work at one of the fastest growing and creative technology companies around, as well as help us promote a life-changing product and develop a world-class team every day.

What you’ll be doing

• The position is for a techno-functional IT support analyst to support Supply Chain/Logistics applications
• Provide day to day support for issues related to Supply Chain/Logistics applications by investigating problems and providing resolutions of issues. Also work with vendors and engineers for resolving issues/bugs with various applications
• Participate in Supply Chain/Logistics applications development life cycle to understand the application functionality  
• Assist in the configuration of the Supply Chain/Logistics applications to achieve business objectives
• Triage and resolve technical issues related to the applications
• Assisting with prioritization of tickets, enhancements and overall stabilization efforts

What you should have

• Associate Degree in Computer Science or related field is preferred
• Minimum of 2 years of experience in working as a Application Support Specialist or similar roles with hands-on experience in resolving application issues
• Knowledge of Supply Chain/Logistics application and basic understanding of Supply Chain/Logistics business processes is required.
• Good understanding of Change management and SDLC.
• Hands on experience of technical troubleshooting is required
• Knowledge of SQL and query writing is required. 
• Knowledge of Tableau reporting solutions and/or any programming language is a plus
• Knowledge of Jira (or other issue and project tracking tool), Splunk (or other application monitoring tool) is an advantage 
• Ability to create design documents, SOPs, technical support documents is required
• Good analytical and problem solving skills 
• Excellent verbal communication and organizational skills - able to bring forward a vision or opinion

What we’ll offer in return

• Full-Time Salary Position with a competitive salary.
• Medical, Dental, and Vision benefits.
• 401K with company match.
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skillset and share your knowledge with others across the organization.
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
• A seat in one of the fastest-growing companies in the country.

Other requirements

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

• Must be able to read, write, speak, and understand English.
• Must be able to lift up to 70 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels.
• Must be able to carry and transport up to 70 pounds up to 20 feet.
• Requires excellent visual acuity and manual dexterity.

Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. 

Legal stuff

Hiring is contingent on passing a complete background check.  This role is not  eligible for visa sponsorship.

Carvana is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.