ASSOCIATE CHIEF NURSING OFFICER - Forrest General Hospital

Job Summary:

• The Associate Chief Nursing Officer reports to the Chief Nursing Officer.
• Responsible for developing and leading an organization-wide patient experience strategy in partnership with the Chief Nursing Officer.
• Serves as a partner to all Vice Presidents within the system as appropriate.
• Provides consultation, coaching, best practices, and collaboration to improve quality outcomes and optimal patient experience within the organization.
• Coordinates and is responsible for the oversight of the Patient Family Advisory Council (PFAC)
• Translates the concepts of service excellence, patient experience and patient relations into actionable behaviors.
• Implements best practices across all clinical services.
• Systematically spreads best practices learned from internal departments and/or external organizations related to patient satisfaction, customer service, and technology innovations.
• Assists the organization in understanding the relationship between employee, patient and physician satisfaction.
• Direct patient complaints and billing issues within assigned service lines to Risk Management to ensure better service to our patient.

Performance Expectations:

• Demonstrates the ability to analyze data and design performance improvement tactics for sustainable improvements across areas of assigned responsibility
• Develops department or service line programs with a focus on standardization of clinical tasks whenever possible
• Demonstrates the ability to communicate effectively with staff, managers, physicians, and executive team
• Demonstrates comfort with a fast-changing environment – able to work under pressure and maintain professional image
• Demonstrates practice of all established patient safety and infection control intervention.
• Maintains a flexible schedule to accommodate a 24/7 workforce
• Demonstrates the ability to promote buy in for quality initiatives across the nursing workforce
• Serves as a mentor and resource to managers/directors across the nursing workforce as appropriate
• Supports, upholds, and maintains Board of Nursing standards
• Sets expectations and standards of care across the nursing workforce and areas of responsibility
• Executive presence and communication skills

Qualifications:

Education/Skills:

• Master’s degree or equivalent in a health related field or organizational development preferred or Bachelor’s degree in related field with five (5) plus years of progressive and relevant experience
• Analytical abilities and attention to detail
• Executive-level communication skills, both written and oral
• Experience with programs such as Excel, PowerPoint, Word, Adobe

Work Experience:

• Previous Director experience required, preferably in a complex and matrix led organization
• ACNO experience preferred

PI250816030