Associate, Collections Skip Tracing (100% Work from Home) - Hyundai Capital America

Description

Who We Are: Through our service brands Hyundai Motor Finance, Genesis Finance*, and Kia Motors Finance, we provide financial products tailored to meet the needs of Hyundai, Genesis, and Kia dealerships nationwide, including dealer inventory and facility financing. And, through these dealerships, we provide indirect vehicle financing and leasing solutions to over 1.7 million retail customers.

Employee Value Prop and Culture: Our employees contribute every day to a culture that is fast-paced, dynamic, energized, agile, and collaborative.

From our various engagement programs to the unique design of our offices, we strive to foster a connected, fun, positive and rewarding company culture where employees feel appreciated for their contributions, proud of their company, and thrive to be passionately invested in HCA's success.

Global One Company:

Many countries. One identity. Hyundai Capital has offices across the world, including China, Canada, the United Kingdom, Germany, Russia, Brazil and Korea. Our work environments are designed with specific themes in mind to achieve a consistent global identity that reflects our values: light, collaboration, elements of nature and symmetry.

General Summary:

An Associate Collector, Skip Tracing is primarily responsible for gathering, analyzing, compiling, and updating relevant information in an effort to locate customer contact information related to delinquent accounts. In this role employees will make contact with customers and negotiate payment arrangements to bring the account current while complying with internal policy and procedures. Position does require the ability to multi task and an advanced understanding of skip tools and collection techniques. All positions within the Operations Division are expected to collaborate cross[1]divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need.

Duties and Responsibilities:

1. Perform skip-tracing activities leveraging all applicable skip trace tools to locate customer information.

2. Locate and contact customers via telephone to update missing/incorrect contact information. Once contacted agent is to facilitate arrangements to bring delinquent accounts current.

3. Review and validate accounts with missing/incorrect contact information.

4. Properly document account information and input data in the appropriate systems.

5. Actively participate in coaching and development sessions/trainings to co[1]create solutions that enhance individual performance and overall department/team performance.

6. All other duties as assigned

Knowledge and Skills:

• Strong negotiation skills - Ability to negotiate mutually beneficial arrangements with the customer

• Skip tracing skills - Ability to utilize various skip tracing tools (where applicable)

• Basic computer skills - Knowledge of Windows including Word and Excel

• Strong communication skills - Ability to clearly communicate thoughts and ideas to peers and customers

• Strong listening skills - Ability to listen and understand direction

Qualifications

• 2+ years collection or relevant experience

• Education in lieu of experience

• High school graduate or GED equivalent

• Bachelor's degree preferred

Physical Requirements and Working Condition:

Employees in this class are subject to extended periods of sitting, standing, and walking, vision to monitor and moderate noise levels. Work is performed in an office environment.

California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information.We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 ("CCPA").

If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com.