Associate Collector French Speaker at Western Union

Associate Collector French Speaker – Santa Ana, Costa Rica

Are you ready to play your part in a global business that is committed to moving money for better? Are you passionate about helping others and providing a world-class customer experience? Join Western Union as an Associate Collector.

Western Union powers your pursuit.

We are looking for someone to be part of the Retail Collections Ops team as an Associate Collector responsible for contacting customers to determine the reason for payment delinquency in Western Union.

Role Responsibilities

• Primary responsibility is online support to agent phone inquiries related to collections.
• Incident and case management for agent escalations.
• Take prompt action to reactivate agents that comply with payment terms.
• Use a computerized system for tracking, information gathering, and/or troubleshooting.
• Answer inquiries and resolve problems in coordination with team members or other functional areas.
• Requires limited knowledge of the organization, products, and/or services.
• Requires the ability to navigate a computerized data entry system or other relevant applications.

Role Requirements

• Bachelor’s degree preferred.
• Typically has less than 18 months of finance, accounting, or collections experience.
• Flexible and adaptable.
• Ability to influence and drive execution.
• Passionate about working in a multicultural environment.
• Strong written and verbal communication skills in English (Level C1 - 83% min) and French (Level B2+ min) are required for this role.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company — transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Your Costa Rica-specific benefits include:

• Asociación Solidarista
• Paid time off including extended maternity leave.
• In-house company doctor services
• Continuing education
• Transportation services options
• Parking spaces
• Hybrid model work
• Flexible working schedules if applicable
• Referral program award
• Employee Resource Groups (ERG) and committees to volunteer with
• Carpooling program
• Price Smart membership
• Pan American Medical and Life insurance
• Cafeteria subsidy

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Estimated Job Posting End Date: 10-11-2024

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.