Associate Community Manager (WBVA2024-7551) - RealManage

Imagine working for a dynamic, technology-driven HOA management company that is rapidly expanding, offering abundant opportunities for career advancement, and fostering a company culture that genuinely supports its team members.

RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

At RealManage, we deeply value your professionalism and dedication. We are dedicated to ensuring your long-term career success and consider you not just an employee, but a valued member of our family.

Join us at RealManage and be part of a thriving environment where growth, innovation, and supportive teamwork define our everyday operations.

Company Overview:

RealManage is a prominent national firm recognized on the Inc. 5000 list, operating across 26 states and serving a diverse array of clients including homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Our client base also includes nationally renowned developer and builder clients.

Ranked among the top firms in the community management industry (#3 out of 5,000+), RealManage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce.

Our mission at RealManage is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in all client interactions, continuously measuring our performance to achieve rapid improvement. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements.

Join RealManage and contribute to a company dedicated to excellence, innovation, and delivering unparalleled service in community management.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Essential Function

The role of the Associate Community Manager (ACM) is to provide support to the Portfolio Manager and management team in the delivery of contracted services to Cardinal’s clients and homeowners. The ACM’s role closely resembles that of the Portfolio Manager, and the ACM may act in the stead of the Portfolio when the need arises and as authorized. ACMs may support 2 or more Portfolio Managers and must prioritize work in coordination with the respective teams to ensure completion of assigned work. In performance of the role and responsibilities of this position, the Associate Community Manager will perform all duties in accordance with the approved Mission, Vision and Values of Cardinal Management Group.

Duties/Responsibilities:

• Understand the Management Agreement for assigned Portfolio Manager
• Successful completion of M-100 and sit for of CMCA certification within one (1) year of hire or one (1) year of assignment to the position
• Preparation, drafting, issuing, and following up on basic or routine RFPs.
• Meet with contractors to discuss current or pending projects, grant access to facilities or walk the community for contractor performance and satisfaction
• Order materials, supplies, signs etc. & coordinating delivery and/or installation with proper delegation
• Delegate or assign tasks to administrative team members as appropriate
• Issue, follow up and close work orders with both contractors and owners
• Prioritize and set personal work schedule to perform all required tasks and attend meetings
• Tag vehicles for parking violations
• Assist with pool opening preparation
• Draft memos, letters, surveys
• Emergency response during business hours
• Create proposal comparison matrix with specifications
• Assist with insurance claim processing
• Assist in draft budget preparation during budget season including research contract renewal rates, utility costs, and historical information
• Assist with customer service, client communications, vendor correspondence and action items
• Meeting attendance dependent upon Association’s meeting schedule, but must attend at least quarterly for each Association assigned. Must attend no less than 6-8 meetings per month unless fewer meetings are scheduled
• Site Visits with specificity no more than 1-2 per month in place of Portfolio Manager
• Assist with resale inspections, covenants enforcement and annual inspections as necessary
• Track and report extra charges
• May be assigned a small portfolio of properties to manage based on need and suitability
• Obtain and maintain CMCA Certification through the Community Associations Institute
• Possess a valid driver’s license and proof of insurance and have reliable transportation
• Must be able to lift, bend, stoop, climb, reach, and lift up to 25 pounds

Qualifications:

• High school diploma or GED required. Associate degree preferred.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Excellent computer proficiency (MS Office – Word, Excel and Power Point).
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

Pay and Benefits:

$60,000   to $70,000, depending on education and experience.

Benefits include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA 
• Education Reimbursement 
• 401K matching 
• Employee Assistance Program (EAP)
• 11 paid Holidays