Associate Customer Service Representative Associate Customer Service Representative - KYYBA, Inc
Wilmington, DE 19805
About the Job
Job Description
Responsibilities
- Acts as primary customer interface for important external customers, distributors, potential customers and other roles internal to the business.
Pro-actively interacts with customer for notification of late orders due to product availability, transportation issues
- Interacts with customers as occasion arises - on site. Develops and maintains in-depth knowledge of assigned customers : knowledge of roles and responsibilities at the customer and knowledge of internal relationships/decision makers, understanding the business model
- Interacts with broader network of Internal *** Partners to ensure that the customers’ requirements are understood and commitments are met.
- Receives and processes all types of customer orders including complex and/or Export orders.
Responsible for inquiry & order handling process from beginning to end
- Is responsible for management of consignment stock : consignment fill-up, inventory management, invoicing, count, reconciliation
- Processes customer complaints and returns according to Complaint Management process and return policies. Is able to identify need for extra information to enable a thorough complaint analysis.
- Performs quality control checks and takes subsequent corrective actions. Actively monitors open orders to ensure that deliveries arrive at the customer on time, as committed.
- Follows desk procedures/policies in compliance with QS 9000, ISO and/or other Quality System requirements.
- Is able to provide backup coverage for (Junior) CSRs or Senior CSRs for standard transactions.
Optional (depending on BU requirements) :
- Performs standard Customer Master Data Maintenance activities following defined procedures and guidelines
- Performs limited Master Data entries related to: Materials, Transfer pricing, customer prices, GTS
- Receives, corrects and processes complex orders shipped between regions or plants.
- Has understanding of cash collection process e.g. credit hold next steps/actions. On request, resolves open credit issues with customers and issues invoice adjustments and other debits/credits.
- Performs active follow-up on sales versus forecast. Interacts with the customer to get better understanding of variations.
- Supports Sales by providing detailed input/reports on sales volumes by account
Qualifications
Must be experienced in SAP (R3-P23)
Microsoft Office Suite - Excel experience is required
IT knowledge is a plus
Customer Service experience is required
This is a hybrid role 3 days in office on site
About Kyyba:
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.
At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.
Disclaimer:
Kyyba is an Equal Opportunity Employer.
Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans /Veteran Spouses/ Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need.”
Rewards:
Medical, dental, vision
401k
Term life
Voluntary life and disability insurance
Optional Pre-paid legal plan
Optional Identity theft plan
Optional Medical and dependent FSA
Work-visa sponsorship
Opportunity for advancement
Long-term assignment with opportunity for hire by client
SELECT AWARDS
Responsibilities
- Acts as primary customer interface for important external customers, distributors, potential customers and other roles internal to the business.
Pro-actively interacts with customer for notification of late orders due to product availability, transportation issues
- Interacts with customers as occasion arises - on site. Develops and maintains in-depth knowledge of assigned customers : knowledge of roles and responsibilities at the customer and knowledge of internal relationships/decision makers, understanding the business model
- Interacts with broader network of Internal *** Partners to ensure that the customers’ requirements are understood and commitments are met.
- Receives and processes all types of customer orders including complex and/or Export orders.
Responsible for inquiry & order handling process from beginning to end
- Is responsible for management of consignment stock : consignment fill-up, inventory management, invoicing, count, reconciliation
- Processes customer complaints and returns according to Complaint Management process and return policies. Is able to identify need for extra information to enable a thorough complaint analysis.
- Performs quality control checks and takes subsequent corrective actions. Actively monitors open orders to ensure that deliveries arrive at the customer on time, as committed.
- Follows desk procedures/policies in compliance with QS 9000, ISO and/or other Quality System requirements.
- Is able to provide backup coverage for (Junior) CSRs or Senior CSRs for standard transactions.
Optional (depending on BU requirements) :
- Performs standard Customer Master Data Maintenance activities following defined procedures and guidelines
- Performs limited Master Data entries related to: Materials, Transfer pricing, customer prices, GTS
- Receives, corrects and processes complex orders shipped between regions or plants.
- Has understanding of cash collection process e.g. credit hold next steps/actions. On request, resolves open credit issues with customers and issues invoice adjustments and other debits/credits.
- Performs active follow-up on sales versus forecast. Interacts with the customer to get better understanding of variations.
- Supports Sales by providing detailed input/reports on sales volumes by account
Qualifications
Must be experienced in SAP (R3-P23)
Microsoft Office Suite - Excel experience is required
IT knowledge is a plus
Customer Service experience is required
This is a hybrid role 3 days in office on site
About Kyyba:
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.
At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.
Disclaimer:
Kyyba is an Equal Opportunity Employer.
Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans /Veteran Spouses/ Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need.”
Rewards:
Medical, dental, vision
401k
Term life
Voluntary life and disability insurance
Optional Pre-paid legal plan
Optional Identity theft plan
Optional Medical and dependent FSA
Work-visa sponsorship
Opportunity for advancement
Long-term assignment with opportunity for hire by client
SELECT AWARDS
- An INC 5000 company for 10 years
- Corp! Michigan Economic Bright Spots
- Crain’s Detroit Business Top Staffing Service Companies in Detroit
- TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions
- Best of MichBusiness winner in HR Wizards & Partnerships
- Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest
- 101 Best & Brightest Companies to Work for in Michigan
Source : KYYBA, Inc
