Associate Customer Support at US Tech Solutions

Duration: 6+ Months Contract to Hire

Job Description:

Our client makes the healthcare system work better for everyone. We are looking for who can answer telephones and responds to moderately complex customer questions and/or forwards call to appropriate personnel.

Responsibilities:

• Answers telephones and responds to moderately complex customer questions and/or forwards call to appropriate personnel.
• Researches customer inquiries and responds to appropriate parties in a timely manner.
• Records calls, processes requests and updates account history with results of inquiry to include proper documentation.
• Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements.
• Performs data entry and matches documents to appropriate accounts to verify up to date and accurate information.
• Interfaces with team personnel, management, and customers in reference to customer service issues.
• Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management.
• Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions.
• Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement.

Knowledge and Skills:

• Experience working with organizational functions and personnel
• Experience working with fax machines, computer software, and telephone technology
• Experience working with and skilled in the use of help desk software

Education:

· High School Diploma or GED.

Experience:

• Four or more years of customer service or other telephone experience

· Business and analytical problem solving skills

· Communication skills

· Ability to work independently

· Ability to follow oral and written directions

Other Qualifications

· Business and analytical Problem solving skills

· Communication skills

· Ability to work independently

· Ability to follow oral and written directions

Work Environment

· Resident of the state of Alaska preferred

· Remote Work

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Recruiter Details:

Name: Chandrakant

Email: chandrakant@ustechsolutions.com

Internal Id:24-17954