Associate Director, Business Operations - New Hope Network - Informa Markets

Informa Markets, a division within Informa, creates global platforms for industries. We organize over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products, and do business.

We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets.

What we’re looking for:

We’re seeking an experienced Sales Operations professional with proven success in managing complex sales processes and leading high-performing teams. This role will take ownership of supporting sales productivity for media and event sales by providing advanced reporting, auditing, and process management across departments. The Sales Operations Associate Director will support the New Hope Network, a division of Informa Markets, by delivering scheduled and on-demand reports, providing advanced Salesforce administration and Excel support, and ensuring the smooth operation of sales tools and event technology. This position also includes managing and coaching a team of sales operations associates, ensuring task delegation aligns with business objectives.

Role Accountability and Duties:

• Sales Leadership Support: Work closely with New Hope Sales Directors and the VP of Sales, focusing on client reporting, metrics, and sales excellence.
• Operational Management: Ensure smooth, day-to-day execution of Sales Operations functions across New Hope verticals in partnership with sales leadership.
• Cross-Functional Collaboration: Act as a liaison between sales, accounting, finance, marketing, and production. Resolve cross-departmental process and client issues.
• Process Optimization: Identify inefficiencies in workflows and implement improvements aligned with strategic objectives and transformation goals.
• Data-Driven Insights: Provide leadership with detailed performance data to guide decision-making and improve sales performance.
• Team Management: Lead the Sales Operations team through regular 1:1s, professional development, and coaching. Ensure the team aligns with business strategy and contributes to a positive work culture.
• Sales Support During Peak Periods: Assist with sales efforts during peak renewal times for trade shows such as Natural Products Expo West and Newtopia Now.
• Technology Management: Oversee the implementation, management, and optimization of sales tools (e.g., CRM systems, outreach platforms). Ensure technology solutions align with operational goals and enhance team productivity.
• Advanced Salesforce and Excel Expertise: Leverage advanced Salesforce administration and Excel skills to manage reporting, forecasting, and data analysis effectively.
• Special Projects: Handle ad hoc projects as needed to support business growth and operations.
• Travel Requirements: Travel 3-6 times per year to the Boulder, CO office and Informa trade shows.

This position emphasizes strong team management, cross-functional collaboration, and advanced technological expertise, making it essential for someone skilled in leadership and operational excellence.

• Proven experience managing, coaching, and developing high-performing teams, fostering collaboration, and driving business goals.
• Advanced proficiency in Salesforce for reporting, forecasting, and process automation, with hands-on experience optimizing CRM platforms.
• Strong Excel skills, including data analysis, pivot tables, and complex formulas, to deliver insights for decision-making.
• Extensive background in sales process management and operational support within media, events, or related industries.
• Demonstrated ability to collaborate effectively across departments (sales, finance, marketing, and production) to resolve client issues and streamline processes.
• Skilled in identifying inefficiencies and implementing improvements aligned with strategic transformation goals.
• Experience managing sales tools and outreach platforms, ensuring they align with team objectives and improve productivity.
• Expertise in using data to provide actionable insights and recommendations for leadership.
• Willingness to travel 3-6 times per year to Boulder, CO, and Informa trade shows.

Additional Information:

• Salary Range: $95,000 - $105,000
• Application Deadline: This role will expire on October 30th, 2024.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com.

Our benefits include:

• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive, and we support a range of working patterns
• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks 
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year 
• Competitive benefits, including a 401k match, parental leave and an ESPP offering company shares at a minimum 15% discount 
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
• Recognition for great work, with global awards and kudos programs 
• As an international company, the chance to collaborate with teams around the world 

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

See how Informa handles your personal data when you apply for a job here.