Associate Director - Customer Identity & Access Management (CIAM) - US Consumer at Eli Lilly and Company

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Associate Director – Customer Identity & Access Management (CIAM) – US Consumer

Join our Lilly Business Insights & Analytics (BI&A) Team, a group of 150+ professionals with a diverse set of backgrounds and experiences. We drive relevant, real-time, data-driven business decisions across marketing, sales, medical affairs, and other functions in Lilly USA, leading to Best-in-Class customer engagements that improve patient outcomes and business performance.

Lilly is undergoing a transformation journey to redefine the customer experience. By bringing to bear personalized customer insights across our brands, we are creating a unified and seamless customer journey across all channels and audiences. As the Associate Director – Customer Identity & Access Management – US Consumer, you will play a pivotal role in this transformation. You will lead our customer identity product, ensuring alignment with compliance and business goals.

This role will set the business context, drive the strategic vision for customer identity, and align priorities to harmonize golden customer identity and personalization with compliance expectations and controls for the US Consumer Team.

This role works closely with multi-functional teams to match risk to tolerance and ensure ongoing effectiveness of key technical and administrative identity controls.

Key Responsibilities:

• Lead the deployment of customer identity services including user registration, authentication, authorization, governance, and identity data linking to achieve a 360-degree customer view across data, marketing and advertising platforms
• Relentlessly pursue more personalized and relevant brand experiences for customers based on digital identity data to predict and drive customer engagement while ensuring controls are operating effectively
• Coordinate and lead golden customer identity including the identity graph and key structure across identity keys to ensure accurate, secure, compliant, and unified customer identity management across the AdTech/MarTech ecosystem
• Implement customer identity solutions to improve user experience, securely collect, organize, and centrally run user identities and profile data with seamless access control mechanisms, advanced authentication methods, dynamic profiling, and consolidated identities
• Work closely with software engineering, security, and infrastructure teams and coordinate management of customer identities and integration of Okta with customer-facing sites/applications, ensuring seamless SSO, MFA and API security
• Collaborate with the Privacy and Cybersecurity teams to ensure solutions align with security policies and regulatory requirements to protect customer identities and data
• Develop customer identity product roadmap aligned with permission/consent and privacy requirements
• Ensure ongoing delivery of fit-for-purpose, secure, scalable identity platform integrations in an Agile SAFe framework focusing on the consolidation of various identity stores and IDP technologies, driving integration and simplification of a diverse customer identity ecosystem
• Drive OCM and adoption of golden customer identity and key management
• Stay updated on emerging trends and technologies associated with identity, digital authentication, and omni-channel solutions

Basic Requirements:

• Bachelor's degree or higher in STEM-related fields (e.g., Computer Science, Cybersecurity, Engineering, Data Science, or Applied Mathematics)
• 4+ years of experience preferably architecting CIAM, preference/consent and privacy solutions within Microsoft Azure or Amazon Web Services

Preferred Skills:

• Solid understanding of regulatory compliance requirements, industry standard processes, and control frameworks for identity, data privacy, data security, and data governance, (e.g., NIST 800-63 Digital Identity Guidelines, 800-53 r5, CSF 2.0, Privacy Framework, NISTIR 8053, ISO 27559, etc.)
• Superb communication, leadership, analytical, and problem-solving skills
• Strong collaborator able to build and maintain strong relationships with agile teams and internal/external collaborators
• High intellectual curiosity with a passion for data privacy and security
• Hands-on experience with CIAM solutions, protocols, and integrations (e.g., user management, self-service, registration, delegated administration, identity proofing, SSO, SPML, Federation, SAML, SCIM, XACML, OpenID, OAuth, Auth0, MFA, integration APIs/SDKs, SOA services, identity governance, security analytics, and social identity integration)
• Knowledge of customer identity lifecycle management and CIAM standard methodologies
• Experience in the pharmaceutical, device manufacturer or health industry
• IT-control related certifications (e.g., CISSP, CISA, CISM, CIPT)
• Familiarity with Agile development, CI/CD, and automation platforms
• Ability to analyze complex data domains and develop practical solutions

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( Lilly_Recruiting_Compliance@lists.lilly.com ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and help our company develop talented individuals for future leadership roles. Our current groups include: Africa, Middle East, Central Asia Network, African American Network, Chinese Culture Network, Early Career Professionals, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinos at Lilly, PRIDE (LGBTQ + Allies), Veterans Leadership Network, Women’s Network, Working and Living with Disabilities. Learn more about all of our groups.

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