Associate Director, Customer Operations - Pricing and Reimbursement - Bristol Myers Squibb

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Summary:

This position is accountable for ensuring compliant and efficient operations of the Customer Operations team responsible for the creation and maintenance of customer data in the customer master file. The team also manages the administration of government contracts, and provides guidance for customer set-up in support of special projects.

You will have 6 direct reports; 1 Senior Manager, 2 Managers and 3 Analysts and 5 indirect reports; 1 Manager and 4 Analysts.

You will work with the following key business partners: Government Price Reporting, Government Contracts Operations, Institutional Contract Administration, Chargeback Operations, Order to Cash Operations, IT, Trade Sales Operations, Samples Management, Patient Assistance Foundation.

Responsibilities:

• Manages staff responsible for setting up new trade, commercial, government, sales representative and other customers, determining Class of Trade, government contract eligibility, and other customer master data from initiation through maintenance

• Establish operational priorities and manage resource allocation to most effectively deliver services in a very dynamic and increasing demand of work intake.

• Ensures consistency and validation of customer information.

• Manages staff responsible for government contract administration in Model N.

• Collaborates with the Government Price Reporting team on various issues involving customer changes and maintenance, new contractual customers, regulatory changes impacting customers and related topics

• Reviews and provides input on all SOX-related Standard Operating Procedures (SOP's), Work Instructions and Audit Samples.

• Ensures all appropriate process and operational documentation is up to date and maintained in a timely manner.  This includes SOPs & WIs as well as detailed analyst operational documentation to aid in training and ongoing workflows.   

• Evaluates business processes and suggests improvements for compliance and productivity

• Participates in the ongoing design/enhancement/implementation of SAP and the Model N Contract Management and Chargeback (CMCB) system

• Keeps others abreast of changes and trends within the Institutional, Distribution and Government segments

• Provides guidance on customer set-up and manages execution for ad hoc projects (e.g., new brand strategies, external partnering, serialization)

Qualifications:

• Bachelor's degree in Accounting, Finance, Business or related subjects is required. CPA and/or MBA is preferred

• A minimum of 8 years of related experience

• Knowledge of the pharmaceutical industry and order-to-cash processes is preferred

• Strong Managerial/Supervisory experience

• Demonstrated ability to identify and implement process and control enhancements and proven managerial experiences are required.

• Strong interpersonal skills, excellent oral and written communication skills, and the ability to work well across a matrix team are required

• A broad knowledge of Pricing & Reimbursement functions and customer master data is required.

• Experience with SAP and Microsoft Office. Exposure to Model N or a similar system is preferred.

• Proven ability to manage staff remotely.

#LI-Remote

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries toadastaffingsupport@bms.com. Visitcareers.bms.com/eeo-accessibilityto access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/

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