Associate Director Nurse Practitioner, Telephonic Triage Leader - CenterWell
Jackson, MS
About the Job
Become a part of our caring community and help us put health first
The Associate Director, Advanced Practice Provider, NP is a leadership position that applies advanced education and clinical competencies to achieve optimal patient outcomes. The Associate Director, Advanced Nurse Practitioner, NP requires a solid understanding of how organization capabilities interrelate across department(s).
Humana's Primary Care Organization is one of the largest and fastest growing value-based care, senior-focused primary care providers in the country, operating over 300 centers across 15 states under two brands: CenterWell & Conviva. We are seeking an dynamic, experienced Nurse Practitioner to lead our Telephonic Nurse Triage program. The Associate Director, Advanced Practice Provider, NP provides leadership, health promotion and maintenance through the diagnosis and treatment of acute illness and chronic conditions. Prescribes medication, examines patients, diagnoses illnesses, and provides treatment. Decisions are typically related to identifying and resolving complex technical and operational problems within department(s), and could lead multiple managers or highly specialized professional associates.
Use your skills to make an impact
Roles & Responsibilities
+ Lead 24-hour Telephonic Nurse Triage program.
+ Works with Dyad leaders to ensure quality excellence of the triage program.
+ Trends data and outcomes as established to monitor the success of the program.
+ Identifies gaps to improve patient care across the continuum.
+ Develops or attends existing Dyad forums to report on performance metrics to the multi-disciplinary team.
+ Participates in the interviewing, hiring, training, and development of Nurse Triage Team. Evaluates their performance relative to job goals and requirements. Coaches staff and recommends in-service education programs, when needed. Ensures adherence to internal policies and standards.
+ Provides direct patient care as needed.
+ Performs other related duties as assigned or requested.
Required Qualifications
+ Active, unrestricted Nurse Practitioner license
+ Minimum 6 years of Nurse Practitioner experience
+ Minimum 4 years of management level experience
+ Call Center or Tele-Health experience
+ Must be able to work Eastern time zone hours
+ Ability to travel 15-25%
Preferred Qualifications
+ Leadership experience over a large metric-intensive operational unit with a span of control between 25-100 associates
+ Progressive business consulting and/or operational leadership experience
+ Willingness and ability to learn/adapt to practice in a value-based care setting.
+ Appropriate certification to write prescriptions under the authority of a Collaborating Physician/Medical Director
+ Experience working within EMR
+ Senior care experience
+ Capacity to function independently within the licensed scope of practice
+ Excellent verbal and written communication skills with strong attention to detail
+ Must be passionate about contributing to an organization focused on continuously improving consumer experiences.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$112,400 - $154,900 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, 'Humana') offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About Us
About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient's well-being.About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options https://www.partnersinprimarycare.com/accessibility-resources
The Associate Director, Advanced Practice Provider, NP is a leadership position that applies advanced education and clinical competencies to achieve optimal patient outcomes. The Associate Director, Advanced Nurse Practitioner, NP requires a solid understanding of how organization capabilities interrelate across department(s).
Humana's Primary Care Organization is one of the largest and fastest growing value-based care, senior-focused primary care providers in the country, operating over 300 centers across 15 states under two brands: CenterWell & Conviva. We are seeking an dynamic, experienced Nurse Practitioner to lead our Telephonic Nurse Triage program. The Associate Director, Advanced Practice Provider, NP provides leadership, health promotion and maintenance through the diagnosis and treatment of acute illness and chronic conditions. Prescribes medication, examines patients, diagnoses illnesses, and provides treatment. Decisions are typically related to identifying and resolving complex technical and operational problems within department(s), and could lead multiple managers or highly specialized professional associates.
Use your skills to make an impact
Roles & Responsibilities
+ Lead 24-hour Telephonic Nurse Triage program.
+ Works with Dyad leaders to ensure quality excellence of the triage program.
+ Trends data and outcomes as established to monitor the success of the program.
+ Identifies gaps to improve patient care across the continuum.
+ Develops or attends existing Dyad forums to report on performance metrics to the multi-disciplinary team.
+ Participates in the interviewing, hiring, training, and development of Nurse Triage Team. Evaluates their performance relative to job goals and requirements. Coaches staff and recommends in-service education programs, when needed. Ensures adherence to internal policies and standards.
+ Provides direct patient care as needed.
+ Performs other related duties as assigned or requested.
Required Qualifications
+ Active, unrestricted Nurse Practitioner license
+ Minimum 6 years of Nurse Practitioner experience
+ Minimum 4 years of management level experience
+ Call Center or Tele-Health experience
+ Must be able to work Eastern time zone hours
+ Ability to travel 15-25%
Preferred Qualifications
+ Leadership experience over a large metric-intensive operational unit with a span of control between 25-100 associates
+ Progressive business consulting and/or operational leadership experience
+ Willingness and ability to learn/adapt to practice in a value-based care setting.
+ Appropriate certification to write prescriptions under the authority of a Collaborating Physician/Medical Director
+ Experience working within EMR
+ Senior care experience
+ Capacity to function independently within the licensed scope of practice
+ Excellent verbal and written communication skills with strong attention to detail
+ Must be passionate about contributing to an organization focused on continuously improving consumer experiences.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$112,400 - $154,900 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, 'Humana') offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About Us
About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient's well-being.About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options https://www.partnersinprimarycare.com/accessibility-resources
Source : CenterWell
