Associate Director of Case Management - Phoenix - Insmed Incorporated

Company Description:

Insmed is a global biopharmaceutical company on a mission to transform the lives of patients living with serious and rare diseases. Our most valuable resource is our employees, and everything we do is motivated by a patients-first mentality. We are dedicated to growing our team with talented individuals from around the world who are willing to challenge the status quo, solve problems, and work collaboratively with a sense of urgency and compassion.

Guided by our core values of collaboration, accountability, passion, respect, and integrity, we aim to foster an inclusive, diverse, and flexible work environment, where our employees are recognized for leaning in and rolling up their sleeves. If you share our vision and want to work with the most dedicated people in the biopharma industry, come to Insmed to accelerate your career.

Recognitions:

	Named Science’s Top Employer in 2021, 2022, and 2023 Insmed is dedicated to creating a collaborative environment where our team can thrive. Every day, our employees turn their passion for science and research into innovative solutions for patients. That’s why we were named the No. 1 company to work for in the biopharma industry in Science’s Top Employers Survey for three years in a row.

 

A Certified Great Place to Work® We believe our company is truly special, and our employees agree. In July 2024, we became Great Place to Work-certified in the U.S. for the fourth year in a row. We are also honored to have been listed on the Best Workplaces in Biopharma™, Best Workplaces in New York™, PEOPLE® Companies That Care, Best Workplaces for Women™, Best Workplaces for Millennials™, and Best Medium Workplaces™ lists.

 

Overview:Imagine a dynamic strategy that dedicates greater talent, creativity, and technology to drive the innovative HCP and patient support for appropriate patients to start and stay on their medications. Enhancing critical capabilities around the patient and HCP experience “post prescription” is the exact vision of the Insmed Patient Support Program and the reason we are seeking top talent for the role of Associate Director of Case Management. Patients are the core of what we do here at Insmed, and we are looking for top talent to help build, design, implement, and run dynamic end-to-end patient support offerings. Do you want to be part of a team that puts patients first and puts a strong focus on patient-centric initiatives? Do you want the opportunity to lead and collaborate with cross-functional stakeholders? If so, we want to hear from you! As an Associate Director of Case Management, you will be a key member of Case Management Leadership, responsible for supporting and guiding the pull-through of the Patient Support Program design and service offering. Specifically, the candidate will be responsible for leading a team of Case Managers whose role is to deliver the Support Program experience to patients prescribed one of Insmed’s portfolio of products. They will drive their team to deliver defined KPIs and goals, provide a quality patient experience aligned to Insmed’s processes and procedures, and successfully collaborate with relevant stakeholders.Responsibilities:Deliver upon an industry leading Patient Support Program with leadership of a Case Management Team:

• Act as first point of contact for daily team needs, escalated cases or situations
• Manage day-to-day workload of Case Management team; reallocate resources where necessary
• Ensure team compliance with program Business Rules, SOPs and other relevant policies
• Enable attainment of pre-defined service levels and key performance indicators
• Lead regularly scheduled team meetings to facilitate case discussion, sharing of best practices, areas for program improvement, etc.
• Work with cross-functional teams (i.e., sales, market access) to enable patient access
• Demonstrate detailed understanding and subject matter expertise in reimbursement landscape, disease state, patient needs, etc. to ensure Case Management team success
• Run daily reports to support operational efficiencies
• Responsible for administrative team management (i.e., call-center management, scheduling, caseload and task completion)
• Identify and develop best practices amongst Case Management team, using data and trends identified throughout program life cycle
• Escalate cases to other Patient Services Leadership team members that require internal/external stakeholder engagement
• Collaborate with other Case Manager Team Leads and Patient Services Leadership to support program evolution and improvement
• Conduct audits on team’s work, including calls and system management; hold weekly sessions with team to share feedback and best practices
• Conduct one-on-one meetings with Case Managers to regularly review performance and foster employee development
• Ability to drive employee satisfaction through engagement activities and an empowering leadership style
• Work with Director, Case Management to interview, hire and manage robust team of industry-leading Case Managers

Position Requirements (Required and/or Preferred Skills, Experience and Education): ​

• 5+ years of industry experience in pharmaceutical or biotech patient services working with full-service HUBs, reimbursement and case management
• Proven strong leadership, management, coaching and mentoring skills
• 2+ years’ experience in leadership roles preferred
• Rare/orphan disease experience preferred
• Established ability to manage and lead through evolution
• Bachelor’s degree or equivalent experience required
• Extensive knowledge of Case Management, reimbursement landscape, and patient assistance programs
• Strong interpersonal skills with internal and external stakeholders
• Consumer focused with a sense of urgency
• High emotional intelligence in combination with curiosity and forward-thinking perspectives
• Strong presentation and facilitation skills

Travel Requirements:

During pre-launch and launch up to 30-35% travel, long term 20-25% travel.

Salary Range:139000-195200Compensation & Benefits:

We’re committed to investing in every team member’s total well-being, now and in the future. We offer a competitive total-rewards package to all employees around the world, including:

• Flexible approach to where and how we work, regionally based
• Competitive compensation package including bonus 
• Stock options and RSU awards
• Employee Stock Purchase Plan (ESPP)
• Flexible Vacation Policy
• Generous paid holiday schedule and winter break 

ADDITIONAL U.S. BENEFITS:

• 401(k) plan with company match
• Medical, dental, and vision plans
• Company-provided Life and Accidental Death & Dismemberment (AD&D) insurance
• Company-provided short and long-term disability benefits
• Unique offerings of pet, legal, and supplemental life insurance
• Flexible spending accounts for medical and dependent care
• Accident and Hospital Indemnity insurance
• Employee Assistance Program (EAP)
• Mental Health on-line digital resource
• Well-being reimbursement
• Paid leave benefits for new parents
• Paid time off to volunteer
• On-site, no-cost fitness center at our U.S. headquarters

Additional Information:

Insmed Incorporated is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information or any other characteristic protected by law.

 

Insmed is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, please contact us by email at TotalRewards@insmed.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

 

Unsolicited resumes from agencies should not be forwarded to Insmed. Insmed will not be responsible for any fees arising from the use of resumes through this source. Insmed will only pay a fee to agencies if a formal agreement between Insmed and the agency has been established. The Human Resources department is responsible for all recruitment activities; please contact us directly to be considered for a formal agreement.

 

Applications are accepted for 5 calendar days from the date posted or until the position is filled.