Associate Director of Health Care Standards - NYC Health

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.

Job Description

Under direction of the Senior Director of Centralized Credentialing, develops, plans, coordinates and monitors the professional and medical aspects related to the delivery of health care services and assures the maintenance and compliance of quality care standards as mandated under Federal, State and local regulations. In collaboration with facility senior leadership such as, the chief medical officer, president of medical staff, medical executive committee, and other facility leadership, formulates and implements policies related to health care standards. Supervises medical staff affairs and related credentialing activities for assigned sites within specified region.

General tasks and responsibilities will include: 

• In conjunction with Central Office and facility leadership, formulates and develops policies and procedures for the monitoring and maintenance of health care standards to assure attainment of quality care and to meet mandated regulatory, legislative and administrative standards.
• Determine if clinical staff are meeting regulatory guidelines as well as the departmental objectives and goals, monitors and coordinates the credentialing review processes (including confidential background checks, such as: employment, training, malpractice, licensure verification, and professional misconduct), for health care standards.
• Develops operating policies for adherence to regulatory guidelines and standards.
• Coordinates functional activities of the Health Care Standards with other Corporate organizational units and maintains liaison with internal and external sources and with key officials.
• Provides guidance to health care facilities on managed care audits and T JC surveys and makes recommendations to improve effectiveness.
• Provides guidance to health care facilities for establishment and maintenance of policy and standards which conform to State, Federal and TJC requirements and counsels to resolve operating problems.
• Reviews City, State and Federal regulations relating to compliance reviews and advises key stakeholders on how to resolve / mitigate compliance issues.
• Provides leadership, training, and reviews performance of staff and implements changes to improve effectiveness and to assess quality standards of health care delivery.
• Formulates policy and procedural changes, development of staff, implementation of productivity goals and improvements for improvements in design of credentialing health care standards.
• Participates in meetings with System and facility leadership, attends seminars with health care groups, medical and professional health care organizations and hospital medical authorities related to special medical programs and health care standards.
• Supervises site leads within specified region and evaluates operational performance to implement corrective measures where needed.
• Provide temporary back-up coverage for other sites which may be outside of specified region.
• Other duties and special projects as assigned by the Senior Director of Centralized Credentialing. 

Minimum Qualifications

1. A Baccalaureate Degree from an accredited college or university in Health Administration, Public Administration or approved related program; and, 
2. Six years of full-time, paid experience of progressively responsible level in hospital administration with particular emphasis on development and evaluation of health care delivery services; or, 
3. A Masters Degree from an accredited college or university in Hospital or Health Administration, Health Care Planning, Public Health, Administrative Medicine, Business Administration, Public Administration or approved related program; and, 
4. Five years of full-time, paid experience as indicated in (2); or, 
5. A satisfactory equivalent combination of education, training and experience.

Department Preferences

• CPCS/CPMSM
• Experienced with Sanction query/investigation including but not limited to NPDB, OIG, OMIG, SAM, OPMC, OFAC, Medicare Opt-Out, Medicaid-Exclusion, Social Security Death Master Query
• Familiar with internal/external credentialing regulations including The Joint Commission (T JC), NY State, CMS, NCQA, Managed Care plan, Facility Bylaws, Credentialing Policy & Procedures etc.
• Ability to perform data analysis to identify the areas of improvement, build credentialing QI dashboard

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs