Associate Director of Office Supervision and Planning Services - Allora Solutions Group

Associate Director of Office Supervision (ADOS) & Planning Services

SUMMARY OF POSITION

Associate Director of Supervision & Planning Services supports the Managing Partner and Chief Supervision Officer in shaping the culture of compliance in the office, through implementation of supervision strategy and risk management, and promoting and reinforcing Northwestern Mutual planning culture throughout the agency. This role supervises activities of all financial representatives and their employees within the Network Office and District Network Office(s) with respect to laws, regulations, and Company rules related to insurance and securities sales practices. This role will evaluate situational risk, make decisions, and build relationships effectively. This role is also responsible for training and education related to planning, investment concepts, suitability, and overall product recommendations.

DUTIES AND RESPONSIBILITIES

Specific responsibilities include, but will not be limited to:

Supervision:

• Administers procedures to assure that the day-to-day sales and related service activities of supervised persons comply with all applicable laws, regulations, and Company rules, and to detect instances of possible non-compliance.
  • These procedures will address activities in the areas of contracting, registration, and employment; advertising; new account set-up; transaction processing; communications with customers; customer complaint handling; and others.
• Operates with discretion in sensitive and ambiguous situations, including in the delivery of difficult messages/guidance.
• Signs off as a registered principal on securities transactions when serving as back up support to the Chief Supervision Officer.
• Responsible for providing back up support to the Chief Supervision Officer
• Monitors activities of supervised persons.
• Uses computer-generated reports and personal inspections to assess the state of compliance in the Network Office and reports results to the Chief Supervision Officer at least weekly.
• Evaluates instances of suspected non-compliance.
• Recommends and (at the direction of the Managing Partner and Chief Supervision Officer?) implements appropriate corrective actions.
• Maintains appropriate records to document supervisory practices and results within the Network Office.
• Assures compliance with record keeping and reporting requirements imposed by regulatory agencies or the Company, including records of all customer complaints involving supervised persons.
• Provides training and communications on compliance, ethics, and sales practice issues.
• Provides individual case consultation on these issues at the request of supervised persons.
• Assures that required reference materials for these issues are up-to-date and available to supervised persons.

Qualifications:

• High ethical standards required.
• Clean compliance record and background check as determined by Home Office
• Committed to professional development (e.g., CLU, ChFC, CFP)
• Demonstrated ability to maintain effective working relationships with Representatives and clients
• Licensing, contracting, and registration requirements within first 3 months of hire:
  • Resident State Life and Health Insurance License.
  • Securities Industry Essentials (SIE)
  • Series 63.
  • Series 7, 9 & 10.

FLSA Classification: Exempt