Associate Director of Quality - IDD Services at United Counseling Services

Position Title: Associate Director of Quality - IDD Services

Job Location: Bennington, VT

Education Level Bachelor Degree

Salary Range: $65,000.00 - $70,000.00 Salary/year

Job Shift: Day

Job Category: Non-Credentialed Position

Description:

Why Join UCS

For over 65 years, UCS has been providing exceptional and thoughtful care to individuals and families in our community through programs, services, and educational opportunities. Our staff includes positions such as administration, clinicians, nurses, teachers, case managers, psychiatrists, and direct support providers who work within our 15 facilities to support over 3,000 individuals annually. We are proud to be part of Vermont Care Partners, a network of sixteen agencies that provide mental health, substance use disorder, and developmental-disability services and supports in every county in Vermont. We are looking for team players to join us in making a difference in the lives of others and building a stronger community.

BENEFITS:

• Competitive Pay
• Health Insurance
• Dental and Vision Plans
• Retirement plan
• Paid Time Off
• Life Insurance
• Employee Assistance Program
• Career development opportunities
• Employee Assistance Program
• Clinical Supervision Hours Benefit
• Award winning worksite wellness program
• An inclusive workplace supported by an active Equity and Inclusion committee.
• Rewarding experience making a difference in the community.

We believe a dynamic and inclusive workforce will strengthen our organization and enhance the services we provide. Therefore, it is our goal to hire a diverse workforce and cultivate a culture where our employees feel accepted and included, hold a valued place within our organization and are equally able to contribute to their fullest extent, assisting in fulfilling our mission of building a stronger community.

Qualifications:

The Associate Director of Quality for IDD Services is a key leadership role responsible for overseeing and driving the quality management and improvement initiatives within the IDD Services Division. This position ensures that all services provided meet the highest standards of quality, safety, and compliance with regulatory requirements. The Associate Director of Quality for IDD Services will work closely with senior leadership, program managers, and staff to implement effective quality assurance and performance improvement programs that enhance client outcomes and support the agency’s strategic goals. The Associate Director of Quality for IDD Services fosters a culture of quality, continuous learning and improvement among staff.

Key Responsibilities

1. Quality Management and Improvement
   • Develop, implement, and monitor a comprehensive quality management program that aligns with the organization’s mission and strategic objectives.
   • Lead quality improvement initiatives aimed at enhancing service delivery, client satisfaction, and overall program performance.
   • In coordination with the IDD Clinical Director, establishes and monitor key performance indicators (KPIs) and benchmarks to evaluate the effectiveness of services and identify areas for improvement.
2. Compliance and Regulatory Oversight
   • Ensures compliance with all federal, state, and local regulations, as well as designation standards relevant to IDD services.
   • In coordination with the Director of Operations, oversees internal and external audits and inspections, prepares for the program’s designation processes, and ensures timely and accurate reporting as required by the Department of Aging and Independent Living.
   • Develop and maintain policies and procedures that promote best practices in service delivery and quality assurance.
3. Electronic Health Record (EHR) Monitoring
   • Oversees the accurate and timely documentation of client records within the Electronic Health Record (EHR) system, ensuring compliance with organizational standards and regulatory requirements.
   • Regularly reviews and audits client records in the EHR to ensure completeness, accuracy, and adherence to best practices in documentation.
4. Data Management and Reporting
   • Collect, analyze, and report on data as required by the Department of Aging and Independent Living and the agency related to service quality, client outcomes, and operational performance.
   • Utilize data to identify trends, risks, and opportunities for improvement, and make data-driven recommendations to senior leadership.
   • Prepare and present regularly quality reports to agency leadership, Board of Directors, and other stakeholders.
5. Training and Staff Development
   • Provides leadership and guidance to staff on quality improvement practices, compliance requirements, and effective use of the EHR system.
   • In coordination with the IDD Training Committee, the Compliance Officer, and the Director of Operations, develops trainings focused on quality assurance, risk management, regulatory compliance and EHR documentation standards.
6. Risk Management
   • Identify potential risks to service quality and client safety. In coordination with the Director of Operations, IDD Clinical Director, and Director of IDD Services, develops strategies to mitigate these risks.
   • Leads investigations to incidents, complaints, and grievances, ensuring appropriate corrective actions are taken.
   • Maintains a risk register for the IDD Division and regularly reviews and updates the IDD Division Risk Management Plan.
7. Collaboration and Leadership
   • Collaborates with program directors, managers, and staff to integrate quality improvement efforts across the programs in the IDD Division.
   • Serves as a member of the agency’s leadership team, contributing to the overall strategic direction of the agency.
   • Is a member of the agency’s Quality, Compliance, and Health and Safety Committees (Quality Council, Health and Safety, IRRC, etc.).

EDUCATIONAL REQUIREMENTS: Bachelor’s Degree in a relevant field (Healthcare, Administration, Social Work, Public Health) preferred;

EXPERIENCE: A Minimum of 5 Years Experience in quality management or related field, preferably within an IDD or healthcare setting.

LICENSES/CERTIFICATIONS REQUIRED: Valid driver’s license, First Aid/CPR/AED (to be obtained within three months of hire)

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