Associate Director of Retail - Etain LLC

Associate Director of Retail

DEPARTMENT: Retail

REPORTS TO: CRO

EMPLOYMENT TERM: Full-time

COORDINATES WITH Operations, Purchasing, Marketing, Call Center, and Fleet Team

DIRECT REPORTS Assistant Managers, Dispensary Leads and Curators

LOCATION: Armonk

Etain

Etain is a women founded vertically integrated cultivator, processor, formulator, and retailer of Premium Cannabis Products currently operating in New York. We have retail dispensaries located in Kingston, Syracuse, White Plains and Midtown East in New York City.

Our mantra, "Take a moment with Etain", embodies the spirit and belief that their products meet the needs of our community by delivering the highest quality and purest products, so our patients and customers feel good about investing in their health and wellbeing. We foster diversity and inclusion in the cannabis space.

Our purpose is to compassionately provide both medical patients and adult use customers the highest level of cannabis products with outstanding customer service. We are looking for leaders who want to work alongside great talent and create a positive customer centered work experience for their team.

We are focused on continuous improvements, which creates development opportunities, engaged feedback, and increased contributions towards our goals as a leader in the cannabis industry.

Find out more at https://www.etain.com and follow us on LinkedIn.

ROLE SUMMARY

The Associate Director of Retail is responsible for overseeing all retail operations, leading a customer-centric team, and providing clear direction to achieve company initiatives. Additionally, the Associate Director of Retail implements and maintains policies and procedures, ensuring compliance with all state and local laws and regulations. The ideal candidate will be responsible for developing and executing strategic initiatives to drive sales growth and increase market share across our retail channels. This role requires a strong leader with a proven track record of success in retail sales management, exceptional communication and interpersonal skills, and the ability to motivate and inspire a team.

KEY RESPONSIBILITIES

• Develop and implement strategic sales plans to achieve company sales targets and objectives.
• Collaborates with General Managers to ensure adequate training of all
• Direct the annual operations business plan development and implementation to align with the company's objectives.
• Participate in the delivery and implementation of distribution hubs.
• Analyze sales data and market trends to identify opportunities for growth and development.
• Develop a quarterly report that goes to executive management.
• Work closely with all department heads to ensure all efforts are aligned.
• Works closely with the Marketing Director and Chief Retail Officer to execute training, sales, and procedures.
• Assist in identifying new dispensary locations and efficiently preparing them to be operational in a timely manner.
• Handle and conduct all Department of Health inspections of new dispensaries.
• Implement all protocols, policies, and procedures at each dispensary facility opened by Etain, ensuring that all dispensary facilities and operations practices comply with company standards.
• Assist Managers and staff during initial operations and open to the public phases, including but not limited to staff training and supervision of initial inventories, systems, equipment, and budgets.
• Coordinate planning and attendance of the Grand Opening with other departments.
• Development oversight and monitoring of the implementation of planned operations and/or specialty programs, including but not limited to monitoring the daily routine of each dispensary.
• Conduct regular meetings with regional managers to review their reports and set goals and objectives.
• Development of procedures and file management documentation to assist in and create a more fluid and positive customer experience while ensuring compliance with all applicable regulations and company policies and procedures.
• Ensure all dispensing facility employees maintain strict compliance with all regulatory and company policies.
• Ensure strict record-keeping for all inventory, supplies, and sales from a dispensing facility.
• Oversight of the hiring and termination processes of all dispensing facility employees.
• Ensure all dispensing facilities maintain a safe and clean atmosphere for all employees and customers.
• Analyze trends and improve operations to decrease costs.
• Assess the continued viability of underperforming stores.
• Work with HR to approve all retail management positions.
• Identify new initiatives that will help benefit the patient experience and/or increase revenue.
• Drive continuous improvement initiatives to enhance the customer experience and increase customer

satisfaction and loyalty.

This job description in no way implies that the duties listed here are the only ones the employee can be required to perform. The employee is expected to perform other tasks, duties, and training as dictated by their supervisor.

Operational Excellence & Compliance

• Oversee all aspects of retail operations, including staff scheduling, inventory management, and technology functionality.
• Work collaboratively with the General Manager to develop and execute strategic plans, optimize expenses and budgets, and drive sales growth.
• Lead weekly manager meetings and monthly team meetings, ensuring clear and consistent communication across all levels.
• Champion a culture of compliance by maintaining expert knowledge of state cannabis regulations and internal policies.
• Develop and implement proactive internal controls, oversee security measures, and collaborate with the Director of Compliance to ensure employee adherence.
• Cultivate positive relationships with regulators, inspectors, and law enforcement personnel.

Customer Experience & Innovation

• Prioritize patient and customer satisfaction by ensuring a welcoming and informative dispensary environment.
• Maintain a consistent focus on customer loyalty, creating engaging and memorable customer experiences.
• Collaborate with corporate management to drive the success of promotions, loyalty programs, and marketing initiatives.
• Oversee accurate product information on the retail website and live menu, reflecting brand standards.
• Lead and champion innovative practices to keep the dispensary at the forefront of the industry.

Additional Responsibilities:

• Ensure store appearance aligns with corporate standards.
• Oversee and approve product purchases from wholesale partners.
• Maintain accurate records and ensure timely completion of all state and company reports.
• Perform other duties as assigned by the Corporate Management Team.

This is a demanding role requiring a multi-talented leader with a passion for the cannabis industry and a commitment to exceptional service. Join Etain and empower your community to "Take a Moment with Etain."

Lead with Passion & Expertise

• Cannabis Experience: Prior success in cannabis retail sales preferred.
• Customer Focus: Proven track record of exceptional patient care and education.
• Leadership Acumen: 5+ years of leadership in retail or B2C sales environments.
• Operational Excellence: Strong organizational and computer skills for managing a fast-paced team.
• Communication Mastery: Clear and professional communication, written and verbal.
• Adaptability & Flexibility: Ability to thrive in a dynamic environment with flexible hours.
• Positive & Proactive: Maintains a solution-oriented approach in all situations.
• Community Engagement: Prior community outreach experience a plus.
• Cultivating Patient Care & Sales Success
• Lead Your Team, Deliver Exceptional Service, and Drive Sales Growth

Join Etain and make a difference. Lead your team, deliver exceptional service, and empower your community.

Physical Demands

• This role requires clear communication, mobility, and the ability to work in a professional office and retail environment.
• The ability to operate standard office equipment (computers, phones, etc.) is essential.
• Tasks may involve extended periods of standing, walking, and reaching.
• Occasional lifting of moderate weight (less than 30 lbs) may be required.
• Regular attendance is crucial.

QUALIFICATIONS/EXPERIENCE

• Proven experience as a Retail Assistant Manager or similar position
• Previous experience with sales
• Excellent customer service skills
• Leadership and organizational abilities

SKILLS/INTERESTS

• Must be a multi-tasker with the ability to work on several requests simultaneously without losing focus
• Organization and initiative, good communication skills, proactive, problem-solving, time management, discretion and confidentiality are essential attributes
• Ability to build good relationships. There will be frequent contact with internal and external people, either face-to-face or by telephone or email
• Teamwork- collaborating with others to improve overall standards of work and service

SUPERVISORY RESPONSIBILITIES

This position assists with the management of all employees of the dispensary team and is responsible for leadership of the employees within its team.

WORK ENVIRONMENT

This job operates in a professional office and retail environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

POSITION TYPE / EXPECTED HOURS OF WORK

This position regularly requires long hours and frequent weekend work. Days and hours of work vary based on schedule and company necessity.

TRAVEL

Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.

REQUIRED EDUCATION and EXPERIENCE

Bachelor's Degree/Master's Degree (preferred) Or Equivalent experience

Two or more years of sales experience in retail operations required

ADDITIONAL REQUIREMENTS

• Per state law, you must be at least 21 years of age.
• Must successfully complete a comprehensive background check.
• Must pass a drug screening

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

AAP/EEO Statement

Etain is an equal opportunity employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, ancestry, age, marital status, sexual orientation, gender identity, disability or any other classification protected by law.

COMPANY BENEFITS

Etain provides comprehensive benefits offerings to all full-time employees. Our benefits include medical, dental and vision insurance, paid time-off program and a 401k plan.

All applicants must be legally authorized to work in the United States and will be required to submit proof of such eligibility.

Please note: Only shortlisted candidates will be contacted.

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