Associate Director, Universal Patient Language - Bristol Myers Squibb
Madison, NJ
About the Job
Working with Us
Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us .
The Global Patient Outreach (GPO) organization serves as a patient focus center of excellence, working to elevate the voice of the patient across the enterprise, to support deeper connection and understanding of the patient experience and to ensure our medicines reach patients faster.
Universal Patient Language is a capability within GPO that is utilized enterprise wide to ensure that we are communicating complex topics to our patients in a way that is understandable and accessible. The Associate Director role is responsible for our Universal Patient Language Integration and Feedback team (UPLIFT) program. UPLIFT is an innovative program designed to scale and embed UPL reviews across the organization. Secondary responsibilities include acting as a steward of the Universal Patient Language (UPL) capability within BMS, working across the enterprise to help BMS teams apply UPL effectively and refining the UPL capability based on lessons learned or other projects as defined by the Director, UPL Capability Lead.
Key Responsibilities:
+ Responsible for the day-to-day operations and future strategy development of the UPLIFT Program ensuring we drive health literacy through identifying opportunities to embed UPL and facilitation of the application of UPL in our patient communications.
+ Providing feedback and guidance on work-in-progress materials to business champions and/or to agencies from a UPL perspective.
+ Quality oversight to ensure consistency across reviews and best practice sharing within the team and organization through a community of practice.
+ Tracks progress against strategic objectives, monitors metrics, analyzes trends and proactively identifies operational risks/issues and solutions.
+ Acts as a key business partner to brand teams, therapeutic areas, medical, corporate affairs, value and access, call centers, and any and all functions that are responsible for any patient facing communications.
+ Develops and implements training to internal and external teams, navigating MLR processes in creation of resources and partnering with IT to make materials available on appropriate internal/external sites.
+ Contributes to innovative project development and application of the UPL Artificial intelligence tool.
+ Supports strategy on expansion and potential development of UPL in key markets outside the U.S.
+ Socializes UPL internally and externally to encourage use and partnership. Synthesizes learnings from application projects to evolve the existing UPL tools and add new ones.
+ Although this role does not have direct reports, it is important the candidate can lead without authority, coach, train, and motivate UPLIFT team members who are on Tour of Duties.
+ Fosters a culture of inclusion, ethics and integrity and contribute to a work environment that relies on the diversity of people, perspectives, and experience.
Key Competencies:
+ Bachelor's Degree (Required)
+ Advance Degree (MBA, MS, Pharm.D) a plus
+ A minimum of 5-7 years of experience within the pharmaceutical or related healthcare industry, commercial, public health and/or advocacy experience is a plus
+ Soft skills include empathy, passion for patients, and having the ability to seat themselves as a patient through communication reviews
+ Proven ability to partner across large matrix teams, including global stakeholders
+ Outstanding interpersonal, written and verbal communication skills as well as exceptional time and project management skills are required
+ Strong innovation, decision making and problem solving skills
+ The successful candidate will have a d emonstrated track record of managing multiple, conflicting priorities in a rapidly evolving, fast paced, complex environment with successful outcomes
+ Able to lead and inspire teams with an eye for training others
+ Able to navigate appropriate systems to support MLR reviews
If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.
Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as Transforming patients' lives through science™ , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.
On-site Protocol
BMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:
Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.
BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com . Visit careers.bms.com/ (https://careers.bms.com/eeo-accessibility) eeo-accessibility to access our complete Equal Employment Opportunity statement.
BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.
BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.
If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/
Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.
Company: Bristol-Myers Squibb
Req Number: R1585236
Updated: 2024-09-20 04:55:51.385 UTC
Location: Princeton-NJ
Bristol Myers Squibb is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, pregnancy, citizenship, marital status, gender expression, genetic information, political affiliation, or any other characteristic protected by law.
Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us .
The Global Patient Outreach (GPO) organization serves as a patient focus center of excellence, working to elevate the voice of the patient across the enterprise, to support deeper connection and understanding of the patient experience and to ensure our medicines reach patients faster.
Universal Patient Language is a capability within GPO that is utilized enterprise wide to ensure that we are communicating complex topics to our patients in a way that is understandable and accessible. The Associate Director role is responsible for our Universal Patient Language Integration and Feedback team (UPLIFT) program. UPLIFT is an innovative program designed to scale and embed UPL reviews across the organization. Secondary responsibilities include acting as a steward of the Universal Patient Language (UPL) capability within BMS, working across the enterprise to help BMS teams apply UPL effectively and refining the UPL capability based on lessons learned or other projects as defined by the Director, UPL Capability Lead.
Key Responsibilities:
+ Responsible for the day-to-day operations and future strategy development of the UPLIFT Program ensuring we drive health literacy through identifying opportunities to embed UPL and facilitation of the application of UPL in our patient communications.
+ Providing feedback and guidance on work-in-progress materials to business champions and/or to agencies from a UPL perspective.
+ Quality oversight to ensure consistency across reviews and best practice sharing within the team and organization through a community of practice.
+ Tracks progress against strategic objectives, monitors metrics, analyzes trends and proactively identifies operational risks/issues and solutions.
+ Acts as a key business partner to brand teams, therapeutic areas, medical, corporate affairs, value and access, call centers, and any and all functions that are responsible for any patient facing communications.
+ Develops and implements training to internal and external teams, navigating MLR processes in creation of resources and partnering with IT to make materials available on appropriate internal/external sites.
+ Contributes to innovative project development and application of the UPL Artificial intelligence tool.
+ Supports strategy on expansion and potential development of UPL in key markets outside the U.S.
+ Socializes UPL internally and externally to encourage use and partnership. Synthesizes learnings from application projects to evolve the existing UPL tools and add new ones.
+ Although this role does not have direct reports, it is important the candidate can lead without authority, coach, train, and motivate UPLIFT team members who are on Tour of Duties.
+ Fosters a culture of inclusion, ethics and integrity and contribute to a work environment that relies on the diversity of people, perspectives, and experience.
Key Competencies:
+ Bachelor's Degree (Required)
+ Advance Degree (MBA, MS, Pharm.D) a plus
+ A minimum of 5-7 years of experience within the pharmaceutical or related healthcare industry, commercial, public health and/or advocacy experience is a plus
+ Soft skills include empathy, passion for patients, and having the ability to seat themselves as a patient through communication reviews
+ Proven ability to partner across large matrix teams, including global stakeholders
+ Outstanding interpersonal, written and verbal communication skills as well as exceptional time and project management skills are required
+ Strong innovation, decision making and problem solving skills
+ The successful candidate will have a d emonstrated track record of managing multiple, conflicting priorities in a rapidly evolving, fast paced, complex environment with successful outcomes
+ Able to lead and inspire teams with an eye for training others
+ Able to navigate appropriate systems to support MLR reviews
If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.
Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as Transforming patients' lives through science™ , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.
On-site Protocol
BMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:
Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.
BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com . Visit careers.bms.com/ (https://careers.bms.com/eeo-accessibility) eeo-accessibility to access our complete Equal Employment Opportunity statement.
BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.
BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.
If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/
Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.
Company: Bristol-Myers Squibb
Req Number: R1585236
Updated: 2024-09-20 04:55:51.385 UTC
Location: Princeton-NJ
Bristol Myers Squibb is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, pregnancy, citizenship, marital status, gender expression, genetic information, political affiliation, or any other characteristic protected by law.
Source : Bristol Myers Squibb
