Associate Field & Operations Service Technician at Valmont Industries, Inc.

Why Valmont
 

We’re Here to Move the World Forward.

Valmont impacts millions of people around the world every day, yet they might not realize the many ways. Our technology is helping feed the growing population, supplying the world with more reliable energy and access to renewables, enhancing connectivity in remote and urban locations to create a sustainable future and so much more. Simply put, Valmont is advancing agricultural productivity and reimagining vital infrastructure to make life better.

Join a Fortune 1000 company that respects hard work, honors diversity and invests in our employees as we focus on creating the world of tomorrow, today. We are the modern workforce. Are you ready to move the world forward? Apply now.

The Field and Operation Service Technician will be responsible for installing systems and supporting dealers and customers. Also, to assist Valley sales & support staff regarding questions about installations, troubleshooting, and app/website navigation for the entire Prospera technology hard- & software portfolio, sold to new and existing customers. This involves consistent customer support and interaction, as well as travel to customer sites to diagnose issues and provide training for ongoing maintenance and resolution of technical issues. Prospera is a market leader for cutting-edge agriculture technology. Through its various software solutions, we enable growers to better understand the performance of their fields & equipment and give them actionable insights to improve the way they utilize their resources to grow more with less. We’re looking for a motivated individual who will install systems in the fields, support, train, and answer technical questions from both dealers and growers.

Essential Functions:

INSTALLATIONS, SUPPORT AND DEALER TRAINING:

• 75% travel during peak season (February-August). Estimated 50% of travel within the region and 25% of travel outside of the region
• When traveling out of the office, main responsibilities will be to physically install, service, and train dealers and growers on Installations, Service, and Product Knowledge
• Working independently in the field
• Plan, organize, and provide in-field and classroom training to dealer service technicians for installation and troubleshooting of Prospera technical equipment and software
• Support the development and implementation of new hardware & software product rollout plans with required user training
• Schedule and coordinate field visits with dealers and growers

HARDWARE AND SOFTWARE TECH SUPPORT:

• Responsible for dealer and end-user customer technical support from the office and in the field as necessary
• Includes answering questions from customers regarding equipment installation, service, troubleshooting, website, and App navigation
• Answer incoming tech calls via phone and email
• Determine the nature of the call and determine the best path to resolution; either resolve the problem or escalate to the appropriate tier
• Assist customer inquiries about products and services during high call volume
• Open tickets for the relevant stakeholders (Customer success, HW support, SW support, etc.) in Salesforce
• Other Important Details about the Role:
• Assist sales staff on occasion with grower meetings and dealer visits
• Assist Valley marketing with the development of technical documents including install manuals, troubleshooting guides, and ‘quick tip’ videos
• Company vehicle, credit card, tools, and phone provided
• Assist with ordering and tracking of parts for dealers

Other Important Details about the Role:

• Must have the ability and personality to calmly deal with de-escalate tense situations in the field and on the phone
• Effectively communicate technical solutions, ideas, and questions
• Must be flexible for overnight travel on short notice.  Mostly domestic, and sometimes international
• Must see things through to completion
• Be a self-starter and able to work with minimal supervision

Required Qualifications of Every Candidate (Education, Experience, Knowledge, Skills and Abilities):

• Over 2 years of technical experience in the agricultural industry, preferably within the Irrigation and/or Precision Ag segments is an advantage.
• Ability and willingness to travel as required.
• Able to work effectively with a team of peers and superiors.
• Self-starter, able to plan and work independently.
• Must have excellent written and verbal communication skills.
• Must have a strong technical understanding of electronics.
• Salesforce knowledge is preferred.
• Passion and integrity with the drive to excel and deliver exceptional results

Highly Qualified Candidates Will Also Possess These Qualifications:

• Bachelor’s degree with 3+ years relevant experience
• Previous experience in Ag Irrigation service
• Previous experience in Precision Ag Industry
• Certified Electrician

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Benefits

Valmont offers employees and their families a comprehensive Total Wellbeing benefit package to ensure their individual and family’s overall wellness needs are met. Some offerings are dependent upon the role, work schedule, or location and can include the following:

• Healthcare (medical, prescription drugs, dental and vision)

• 401k retirement plan with company match

• Paid time off

• Employer paid life insurance

• Employer paid short-term and long-term disability including maternity leave

• Work Life Support

• Tuition Reimbursement up to $5,250 per year

• Voluntary programs like tobacco cessation, Type 2 diabetes reversal, one-on-one health coaching, mortgage services and more

Valmont does not discriminate against any employee or applicant in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status, disability or any other characteristic protected by law.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

If you have a disability and require any assistance in filling out the application for employment email