Associate General Manager - LaMar's Donuts - Donut Holdings, Inc.

Job Title: Associate General Manager

Reports To: General Manager

FLSA Status: Exempt

Overview of Position: The Associate General Manager is responsible for overall store operations, including overseeing all aspects of production and sales. This involves developing a staff of professional employees, obtaining maximum revenue, and ensuring both customer and employee satisfaction. Additionally, the General Manager is responsible for having a thorough understanding of production and maintaining a high level of quality products. Candidate must have 2-5 years' experience in a management role within food and beverage industry. Please do not apply if you do not meet the minimum requirements.

Principal Duties and Responsibilities: Guest Service

• Ensuring all products meet LaMar's Donuts quality standards and in turn, guarantee customer satisfaction
• Serving as a role model for customer-first behaviors according to company standards
• Building a team of customer-focused employees through coaching and performance management
• Handling difficult customer situations professionally
• Handling any customer complaints/concerns
• Responding to customer inquiries on a timely basis
• Conduct store tours
• Answer telephone in a timely manner and utilize LaMar's Donuts greeting procedures

Supervisory

• Supervising store operations
• Ensuring all of the store's physical property is in good condition
• Conducting or delegating opening and closing responsibilities

Sales

• Directing and managing store sales efforts, which may include retail sales, fundraising and suggestive selling
• Achieving business plan objectives and profitability according to store operating plan and established financial goals

Production

• Understanding and implementing procedures to maximize efficiencies and control variances in daily production of product and overall store performance
• Understanding the production process and maintaining a schedule that guarantees high quality and output
• Understanding and implementing store quality control procedures
• Coordinating production schedules to meet customer demands and to minimize labor hours
• Inspecting, troubleshooting, and assessing any production or equipment problems

Safety and Sanitation

• Demonstrating safety consciousness and promoting store safety, e.g. shoes, floor cones, etc.
• Maintaining a high level of store sanitation and cleanliness, e.g. cleaning schedules, training, etc.

Personnel

• Directing and developing employees including: recruiting, interviewing, hiring, training, scheduling, safety education, supervising, dispute resolution and staff modification
• Build a team of customer-focused employees and foster teamwork
• Communicating to store employees and enforcing all store policies, standards, and practices
• Scheduling
• Performance reviews with employees

Accounting

• Ensuring maximum profitability and sales growth in all store functions
• Managing income and expense budgets, including accounts payable/receivable, profit and loss, etc.
• Completing required corporate reporting documentation, both financial and operational
• Managing company resources responsibly including inventory control
• Managing financial duties
• Protecting company assets
• Maintaining a resourceful budget and controlling all costs and expenses
• Managing financial duties such as deposits, collecting accounts receivable and properly documenting all transactions
• Payroll
• Follow company cash handling procedures and policies
• Accounting tasks such as counting and depositing revenues

Essential skills and Experience Required:

• Minimum 5 Years Food & Beverage industry experience required
• Minimum 2 Years Food & Beverage Management experience required
• High school or GED required
• Must perform all related competencies outlined in the LaMar's Donuts Operations Manual
• Experience with sales, management, production, and customer service
• Strong communication, organizational, and leadership skills
• Pleasant disposition, sociable, accommodating nature, and enthusiasm
• Self-motivation, creativity, and adaptability
• Basic computer, telephone, and fax knowledge
• Must possess a valid driver's license
• Must meet insurance underwriting requirements
• Pass a pre-employment criminal background check
• Must have availability to work weekends.

Benefits include:

• Competitive wages
• Paid time off
• Health, dental, and vision insurance (50% employer paid)
• Life insurance (100% employer paid)
• 401(k), FSA, and HSA accounts
• Employee assistance program (100% employer paid)
• Aflac supplemental insurance plans (50% employer paid)
• Excellent opportunity for growth

Must be 18 or older.

We are an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other category protected b applicable federal, state, or local laws.

Expected Salary Range: $55,000 - $60,000/year

LaMar’s Donuts offers of employment take into consideration a candidate’s education, training, and experience, as well as the position's work location, external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees.

PI253571368