Associate Human Resources - 983822-4978 - American Cybersystems, Inc.
Springfield, IL
About the Job
This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12296142 Innova Solutions has
a client that is immediately hiring Associate Human Resources.
Position type: Fulltime - Contract
Duration: 3 Months
Location: Deerfield IL
Work Schedule: 10:00am - 7:00pm EST
As Associate Human Resources,you will:
Job Description:
This person will have the opportunity to learn about the many aspects of
human resources administration as they provide customer service support
to staff members and managers as a member of our service delivery team.
Additionally, the Incumbent will work with highly confidential
information of all staff at all levels within the organization.
Role Responsibilities:
Work with highly confidential information of all staff at all levels
within the organization.
Provide customer service support to staff members, managers, and HR as a
member of our service delivery team. HR Support is provided for HR
requests received via phone, email, or Self-Service cases.
Triage or resolve inquiries within the HR Case Management system
according to defined processes and procedures.
Provide navigational support/answers regarding Workday, payroll, or any
wide variety of HR topics.
Perform limited transactions in Workday and provide suggestions for
system improvements.
Providing superb customer service as measured by Service Level
Agreements and contact center KPI metrics.
Support and back up other team members in their daily activities while
encouraging and sustaining a positive work environment that fosters team
performance through their own work and behavior.
Manage other assigned activities as necessary.
Basic Qualifications:
Bachelors degree
OR
Associate degree and 4 years of Customer Service experience
OR
High school diploma / GED and 6 years of Customer Service experience
Preferred Qualifications:
Fluent in English and Spanish and ability to communicate effectively,
both in English and Spanish, verbally and in written word
2 plus years experience in Human Resources, Customer Service or Payroll
Effective analytical thinking and attention to detail or related
internship experience demonstrating same
Strong working knowledge of Microsoft Word, Excel, and Power Point
Ability to multi-task in a fast-paced environment to meet deadlines
Strong team player who can collaborate with colleagues on complex tasks
Flexibility to work hours in support of the west coast time zone, 10am
to 7pm EST
Previous call center customer service experience is a must have.
Human Resource experience and/or Customer Service experience.
ServiceNow experience is preferred.
Workday or other HR tool experience preferred.
Thank you!
Lailun Sheikh
Senior Associate, Recruitment
Phone: 412-763-1477
PAY RANGE AND BENEFITS:
Pay Range*: ?$20.00-$25.00/Hour.
*Pay range offered to a successful candidate will be based on several
factors, including the candidate's education, work experience, work
location, specific job duties, certifications, etc.
Benefits: Innova Solutions offers benefits( based on eligibility)
that include the following: Medical & pharmacy coverage, Dental/vision
insurance, 401(k), Health saving account (HSA) and Flexible spending
account (FSA), Life Insurance, Pet Insurance, Short term and Long term
Disability, Accident & Critical illness coverage, Pre-paid legal & ID
theft protection, Sick time, and other types of paid leaves (as required
by law), Employee Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS:Founded in 1998 and headquartered in Atlanta,
Georgia, Innova Solutions employs approximately 50,000 professionals
worldwide and reports an annual revenue approaching $3 Billion. Through
our global delivery centers across North America, Asia, and Europe, we
deliver strategic technology and business transformation solutions to
our clients, enabling them to operate as leaders within their fields.
Recent Recognitions:
- One of Largest IT Consulting Staffing firms in the USA - Recognized
as #4 by Staffing Industry Analysts (SIA 2022)
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- ClearlyRated Client Diamond Award Winner (2020)
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- One of the Largest Certified MBE Companies in the NMSDC Network
(2022)
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```
- Advanced Tier Services partner with AWS and Gold with MS
Website: https://www.innovasolutions.com/
Innova Solutions is an Equal Opportunity Employer and prohibits any
kind of unlawful discrimination and harassment. Innova Solutions is
committed to the principle of equal employment opportunity for all
employees and to providing employees with a work environment free of
discrimination and harassment on the basis of race, color, religion or
belief, national origin, citizenship, social or ethnic origin, sex,
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12296142 Innova Solutions has
a client that is immediately hiring Associate Human Resources.
Position type: Fulltime - Contract
Duration: 3 Months
Location: Deerfield IL
Work Schedule: 10:00am - 7:00pm EST
As Associate Human Resources,you will:
Job Description:
This person will have the opportunity to learn about the many aspects of
human resources administration as they provide customer service support
to staff members and managers as a member of our service delivery team.
Additionally, the Incumbent will work with highly confidential
information of all staff at all levels within the organization.
Role Responsibilities:
Work with highly confidential information of all staff at all levels
within the organization.
Provide customer service support to staff members, managers, and HR as a
member of our service delivery team. HR Support is provided for HR
requests received via phone, email, or Self-Service cases.
Triage or resolve inquiries within the HR Case Management system
according to defined processes and procedures.
Provide navigational support/answers regarding Workday, payroll, or any
wide variety of HR topics.
Perform limited transactions in Workday and provide suggestions for
system improvements.
Providing superb customer service as measured by Service Level
Agreements and contact center KPI metrics.
Support and back up other team members in their daily activities while
encouraging and sustaining a positive work environment that fosters team
performance through their own work and behavior.
Manage other assigned activities as necessary.
Basic Qualifications:
Bachelors degree
OR
Associate degree and 4 years of Customer Service experience
OR
High school diploma / GED and 6 years of Customer Service experience
Preferred Qualifications:
Fluent in English and Spanish and ability to communicate effectively,
both in English and Spanish, verbally and in written word
2 plus years experience in Human Resources, Customer Service or Payroll
Effective analytical thinking and attention to detail or related
internship experience demonstrating same
Strong working knowledge of Microsoft Word, Excel, and Power Point
Ability to multi-task in a fast-paced environment to meet deadlines
Strong team player who can collaborate with colleagues on complex tasks
Flexibility to work hours in support of the west coast time zone, 10am
to 7pm EST
Previous call center customer service experience is a must have.
Human Resource experience and/or Customer Service experience.
ServiceNow experience is preferred.
Workday or other HR tool experience preferred.
Thank you!
Lailun Sheikh
Senior Associate, Recruitment
Phone: 412-763-1477
PAY RANGE AND BENEFITS:
Pay Range*: ?$20.00-$25.00/Hour.
*Pay range offered to a successful candidate will be based on several
factors, including the candidate's education, work experience, work
location, specific job duties, certifications, etc.
Benefits: Innova Solutions offers benefits( based on eligibility)
that include the following: Medical & pharmacy coverage, Dental/vision
insurance, 401(k), Health saving account (HSA) and Flexible spending
account (FSA), Life Insurance, Pet Insurance, Short term and Long term
Disability, Accident & Critical illness coverage, Pre-paid legal & ID
theft protection, Sick time, and other types of paid leaves (as required
by law), Employee Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS:Founded in 1998 and headquartered in Atlanta,
Georgia, Innova Solutions employs approximately 50,000 professionals
worldwide and reports an annual revenue approaching $3 Billion. Through
our global delivery centers across North America, Asia, and Europe, we
deliver strategic technology and business transformation solutions to
our clients, enabling them to operate as leaders within their fields.
Recent Recognitions:
- One of Largest IT Consulting Staffing firms in the USA - Recognized
as #4 by Staffing Industry Analysts (SIA 2022)
```{=html}
```
- ClearlyRated Client Diamond Award Winner (2020)
```{=html}
```
- One of the Largest Certified MBE Companies in the NMSDC Network
(2022)
```{=html}
```
- Advanced Tier Services partner with AWS and Gold with MS
Website: https://www.innovasolutions.com/
Innova Solutions is an Equal Opportunity Employer and prohibits any
kind of unlawful discrimination and harassment. Innova Solutions is
committed to the principle of equal employment opportunity for all
employees and to providing employees with a work environment free of
discrimination and harassment on the basis of race, color, religion or
belief, national origin, citizenship, social or ethnic origin, sex,
Source : American Cybersystems, Inc.
