Associate, Human Resources - The Steely Group

The person in this role will have the opportunity to learn about the many aspects of human resources administration as they provide customer service support to staff members and managers as a member of the service delivery team. Additionally, the Incumbent will work with highly confidential information of all staff at all levels within the organization.

Responsibilities:

• Work with highly confidential information of all staff at all levels within the organization.
• Provide customer service support to staff members, managers, and HR as a member of the service delivery team. HR Support is provided for HR requests received via phone, email, or Self-Service cases.
• Triage or resolve inquiries within the HR Case Management system according to defined processes and procedures.
• Provide navigational support/answers regarding Workday, payroll, or any wide variety of HR topics.
• Perform limited transactions in Workday and provide suggestions for system improvements.
• Providing superb customer service as measured by Service Level Agreements and contact center KPI metrics.
• Support and back up other team members in their daily activities while encouraging and sustaining a positive work environment that fosters team performance through their own work and behavior.
• Manage other assigned activities as necessary.

Basic Qualifications:

• Bachelor’s degree OR
• Associate degree and 4 years of Customer Service experience OR
• High school diploma / GED and 6 years of Customer Service experience

Preferred Qualifications:

• Fluent in English and Spanish and ability to communicate effectively, both in English and Spanish, verbally and in written word
• 2 plus years’ experience in Human Resources, Customer Service or Payroll
• Effective analytical thinking and attention to detail or related internship experience demonstrating same
• Strong working knowledge of Microsoft Word, Excel, and PowerPoint
• Ability to multi-task in a fast-paced environment to meet deadlines
• Strong team player who can collaborate with colleagues on complex tasks
• Flexibility to work hours in support of the west coast time zone, 10am to 7pm EST