Associate I - Global Fund Services Operations Service Delivery - JPMorgan Chase Bank, N.A.

J.P. Morgan's Corporate & Investment Bank is a global leader across banking, markets and investor services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. J.P. Morgan delivers an end-to-end solution for clients seeking exceptional financial and regulatory reporting services. We embrace a culture of continuous learning, and we are passionate about using technology and process improvements that enable our world class team to achieve great results for clients.

As a Client Service Associate within the Global Fund Services Operations Service Delivery team, you will be a key member of a fund service team responsible for high quality service delivery across all institutional and/or mutual fund product offerings provided by Global Fund Services. You will partner with the technology, operations and product teams to ensure the successful delivery of services provided to our clients. You will also collaborate with internal and external stakeholders to ensure issues are resolved in a timely manner and client status updates are communicated to senior management.

To be successful, you must have a strong sense of ownership and understanding of Investment Company Act of 1940 deliverables, and a working knowledge of accounting deliverables for Fund Accounting, Tax, Compliance and Financial Reporting services.

Job Responsibilities

• Management and resolution of queries across the fund services provided
• Be responsible for issue management, escalation and remediation
• Coordinate client requested changes to operating model and reporting
• Coordinate client fund launches and migrations for all JP Morgan fund services
• Ensure successful delivery of client reporting
• Participate in periodic client meetings
• Drive internal projects to achieve consistency, efficiency and automation

Required Qualifications, Capabilities and Skills

• 5 plus years of experience in fund operations
• Strong technical skills including fund accounting and generally accepted accounting fundamentals (GAAP)
• Excellent influencing and negotiation skills with the ability to develop and maintain collaborative relationships both internally and with external clients to drive results
• Analytical, problem solving, critical thinking and decision-making skills
• Ability to work independently and multi-task in a fast paced environment
• Excellent verbal and written communication skills; executive presentation skills
• Expert use of Microsoft Project, Word, Excel, PowerPoint, and Visio

Preferred Qualifications, Capabilities and Skills

• BS/BA degree
• Ability to be effective in a global operating environment and a matrix management organization
• Experience working across multiple business areas and/or functions to deliver results
• Experience in fund operations, preferably in client-facing roles

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans