Associate, Implementation - Hut 8
Midland, TX
About the Job
ABOUT HUT 8
Imagine the ultimate destination for those who want to work at the cutting edge of technology, energy, and infrastructure. Hut 8 is on a mission to build and operate some of the world's largest data centers for next-generation computing workloads, including AI, Colocation, Cloud, and Bitcoin Mining. We are proud to offer interesting and challenging opportunities for individuals who want to build teams, solve problems, and make an impact from day one. If you're an ambitious individual looking for a career that is as rewarding as it is challenging, you've come to the right place.
ABOUT THE ROLE
The Implementation Associate supports the implementation and deployment of products, services, or systems by assisting with project coordination, client interaction, and operational tasks. This role involves working closely with project teams and clients to ensure smooth execution, timely delivery, and resolution of issues during the implementation phase.
Some of the key responsibilities you should expect are the following:
Project Support:
- Assist in the development and execution of project plans, including task assignments, timelines, and milestones.
- Coordinate with internal teams to ensure that all aspects of the implementation process are on track.
- Prepare and maintain project documentation, such as status reports, meeting notes, and action items.
Client Interaction:
- Serve as a point of contact for clients during the implementation phase, addressing inquiries and providing updates as needed.
- Facilitate communication between clients and project teams to ensure alignment on project goals and deliverables.
- Assist with client onboarding and setup activities, including training and system configuration.
Operational Tasks:
- Assist with the setup, configuration, and deployment of products or services per project specifications.
- Conduct quality checks and testing to ensure compliance with standards, and troubleshoot issues during implementation, escalating complex problems as necessary.
Coordination and Communication:
- Schedule and coordinate meetings, training sessions, and project reviews. Communicate project status and updates to stakeholders, and track progress, reporting deviations or issues to the Implementation Manager.
Documentation and Reporting:
- Maintain detailed records of project activities, including implementation steps, client interactions, and issue resolutions.
- Assist in the preparation of final project reports, including post-implementation reviews and feedback collection.
Continuous Improvement:
- Contribute to the development and refinement of implementation processes and best practices.
- Gather feedback from clients and team members to identify areas for improvement and enhance future implementations.
ABOUT YOU
- Bachelor's degree in Business Administration, Project Management, Information Technology, or a related field. Relevant certifications or coursework is a plus.
- 1-3 years of experience in project support, implementation, or a related role. Experience with client-facing tasks and technical systems is advantageous.
- Strong organizational and time management skills.
- Excellent communication and interpersonal abilities.
- Basic understanding of project management principles and methodologies.
- Ability to work effectively in a team-oriented environment.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and project management software (e.g., Asana, Jira) is a plus.
- Problem-solving skills and attention to detail.
ABOUT THE WORK ENVIRONMENT
This role is onsite at our various locations in Texas as a road warrior with business travel as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WHAT MAKES HUT 8 A GREAT PLACE TO WORK
Hut 8 offers a benefits and wellness program that includes medical, dental, vision, life, and short-term and long-term disability insurance, as well as paid time off. We are proud to invest in building the best team in the industry. At all levels of the organization, we are driven by an entrepreneurial spirit, radical transparency, and relentless growth mentality.
At Hut 8, you will have the opportunity to:
▶ Work with bright, driven peers from a range of educational and professional backgrounds including software development, energy, engineering, entrepreneurship, investment banking, private equity, and management consulting
▶ Design and pitch new products, services, and other initiatives to a leadership team consisting of serial entrepreneurs and seasoned executives and backed by a board of directors consisting of industry veterans of energy, finance, and government
▶ Debate ideas and alternatives in a truly meritocratic setting where the learning curve is steep and the lessons come from both senior and junior members of the team
▶ Build a lifelong network of friends and professional connections at the cutting-edge intersection of technology, energy, and infrastructure