Associate, Information Technology Support - Esquire Deposition Solutions, LLC

Work with the local/regional office managers and other technical managers and guided by department...

Required Knowledge, Skills and Abilities:

Requires superior interpersonal, verbal & written communication and organizational skills

Must be detail oriented with the ability to plan work effectively, to meet the deadlines assigned, and to make sound decisions

Ability to multi-task and shift priorities at a moment’s notice 

Ability to resolve challenges quickly and suggest process improvement to management

Must be detail oriented with the ability to plan and execute work effectively

Ability to work under tight time constraints

Must be available for either first (8am to 5pm) or second shift work (11am to 8pm) Eastern Time, Monday through Friday

Demonstrates a commitment to company objectives

Must understand basic principles of role-based access controls (RBAC), ideally with ability to configure security and permissions within Active Directory

Must have good ability to support the following technologies:

Microsoft operating systems Windows 10 and Windows 11

Microsoft Office applications including O365 suite

Network Printer Support

Basic Account Management and understanding of Active Directory

Laptop and Desktop hardware

Mobile devices (iPad and iPhone)

VPN connectivity

Prefer knowledge of Esquire client-facing products, including:

NetSuite

Confluence

YesLaw

Box.com

Collaboration software such as Zoom, WebEx, MS Teams, etc.

Any other application as developed by and/or on behalf of Esquire Deposition Solutions

Minimum Qualifications:

Two years related experience. Professional certification a plus.

MEASUREMENTS OF SUCCESS

100% IT Task trained and proficient

Desktop/Laptop Imaging, Software Installs and Remote Troubleshooting

100% trained and proficient on IT Cloud Applications

Sophos, TeamViewer, Meraki Dashboard, JIRA Helpdesk, NetSuite IT Support Tasks, Phone and Contact Center Setup, Email configuration

Don’t meet every single requirement?  We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply. You may be just the right candidate for this or other roles.