Associate, IT Help Desk Support - RPM International Inc.

GENERAL SUMMARY: 

RPM is looking to add an Associate, IT Help Desk Support to the Corporate IT team to help provide user support of its Corporate Staff and subsidiaries.  This role is an excellent first step into a global organization in the midst of a digital transformation in an effort to become more data driven.  This role will report to the Lead, IT Help Desk Support.

PRINCIPLE DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Perform first-level hands on incident management and problem management/troubleshooting.
• Set up and configure user equipment including but not limited to laptops, desktop and mobile devices.
• Administer IT service requests, which include necessary communication with appropriate users and other IT staff members.
• Track issues via ticketing system.
• Assist with hardware and peripheral inventory.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and abilities required. 

Experience and Education Required: 

• 1-3 years’ experience with IT end-user support.
• Experience supporting Microsoft 365 software including Outlook, Word, Excel, Powerpoint, Teams and OneDrive/Sharepoint.
• Experience with supporting computing and mobile devices (laptop, desktop, tablet, mobile phones).
• Associate’s degree or higher preferred; or equivalent work experience.

Specific Knowledge, Skills, and Abilities Required: 

• Excellent written and verbal communication skills.
• Excellent troubleshooting skills
• Good research skills.
• Experience working in a distributed team-oriented, collaborative environment.
• Travel as required (typically 0-20%)

Benefits and Compensation

The employee will be eligible to participate in all applicable corporate benefit programs which include a defined benefit pension plan, a company-matched 401(k), medical and dental plans, group life and disability plans, and employee assistance program.  The employee will also be eligible for paid vacation, PTO, paid holidays, and tuition reimbursement.  Employee will be eligible for annual merit increases and bonus.  Hybrid work schedule available at Brunswick Hills, Ohio office.