Associate Manager of Software Engineering (Production Support) - Autosoft

Base [Salary Range]: $151,300 - 166,430
Location: Remote

This position is also eligible for bonus in accordance with the terms of the Autosoft plan.
 
Pay Transparency:

Please note that the quotes pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) experience, including industry or product specific experience, education, knowledge, skills, and abilities, as well as internal equity, alignment with market data, and/or other applicable laws.


About Us:

Autosoft,Inc. (www.autosoftdms.com) is a Dealership Management System (DMS) software company bringing opportunity and innovation to automotive dealers, everywhere. At Autosoft, our mission is to unify dealership technology to enhance decisions and simplify processes. We do this by designing products and services that make automotive retailers more productive and successful. We empower our employees to be ambitious, collaborative, and passionate. We build community by caring for each other and prioritizing organic human connection. All these behaviors are important for us to succeed. Our Culture Code drives us to be high-performing team with a shared mindset of high expectations and peak experiences that promote success, growth, and development.


Who You Are:

The Associate Manager of Software Engineering embodies a highly skilled and self-motivated professional with a strong background in software development and a passion for delivering high-quality software solutions. This position is a technical and hands-on role that offers a unique opportunity for an emerging leader to step into a leadership role to lead and coordinate a team of software engineers through the software development lifecycle. The contributions of the Associate Manager of Software Engineering will play a crucial part in shaping the company’s technical trajectory and cultivating the development of world-class products and solutions, while fostering a collaborative and innovative work environment.



What You Will Do:
 

• Manage and mentor a team of technical support engineers.
• Develop and implement support strategies and processes.
• Analyze support metrics and implement improvements.
• Lead all critical and high severity problems to drive SLA.
• Hands-on coding and troubleshooting is required.
• Collaborate with product and development teams to resolve complex issues.
• Ensure timely resolution of customer issues and maintain high satisfaction rates.
• Develop and maintain documentation for support processes and common issues.
• Participate in on-call rotations for critical support escalations.
• Directly engage with key customers to address escalated issues and maintain strong relationships.
• Conduct regular customer feedback sessions to identify areas for improvement in our support services.
• Act as a liaison between customers and internal teams to ensure customer needs are understood and met.
• Set performance goals, metrics, and expectations for the engineering team, conduct regular performance reviews, and provide constructive feedback.
• Monitor resource utilization and identify potential bottlenecks or imbalances, taking proactive measures to address them.
• Encourage and facilitate knowledge sharing and best practices among the engineering resources and their teams.
• Initiate and oversee employee engagement initiatives to boost morale and job satisfaction.
• Take ownership of decisions and actions related to team performance and outcomes.
• Lead the team through periods of change, providing support and guidance to navigate transitions.
• Perform any other duties needed to help drive our Vision, fulfill our Mission, and abide by our Values.

What You Will Bring:
 

• Strong knowledge of .NET framework for backend development.
• Proficiency in SQL Server for database management.
• Expertise in UI frameworks, specifically Angular or React, for front-end development.
• Experience in implementing continuous integration and continuous deployment (CI/CD).
• Familiarity with DevOps tools such as but not limited to Octopus, Azure Pipelines, and Git Actions.
• Hands-on experience with cloud platforms like Azure or AWS.
• Demonstrated leadership capabilities with the ability to motivate and inspire team members.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and communicate technical concepts to non-technical stakeholders.
• Experience in risk management to identify, assess, and mitigate potential risks within projects and make informed decisions that balance project objectives while minimizing risks.
• Strong understanding of software development and engineering principles.
• Excellent problem-solving and analytical skills.
• Strong technical background with expertise in software development, systems architecture, or related fields.
• Demonstrated track record of successfully delivering complex engineering projects on time and within budget.
• Results-driven mindset with a focus on innovation and continuous improvement.
• Ability to communicate technical concepts to both technical and non-technical audiences.
• Experience in managing customer expectations and handling difficult conversations.

Preferred Skills (Nice-to-haves)
 

• Understanding of software security practices.
• Knowledge of performance optimization for software applications.
• Automotive Experience

Experience
 

• Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or a related field, or equivalent work experience.
• 1 year experience in leading engineering teams, or 3 years in a Senior Developer or Staff Engineer role.
• 5 years of experience in technical support, with at least 1 years in a management role.

Physical Requirements
 

• Ability to sit for extended periods while working at a desk and using a computer.
• Capable of lifting and moving up to 15 pounds as needed.

What You'll Love About Us:

• Great Company Culture- We’ve been recognized by multiple organizations like “Best Places to Work in PA” for our great workplace culture for 7 consecutive years and Cigna for workplace wellness for 4 consecutive years.
• Rest and Relaxation- Flexible Time Off, the flexibility to take time off as needed while aligning with business demands and maintain a healthy work-life balance.
• Health Benefits- Medical, dental, & vision insurance with plan options to fit employees’ unique needs, including a 100% company-paid medical option.
• Prepare for the Future- 401(k) with a generous company match.
• Work/Life Balance- Flexible schedules, Parental Leave, Paid Caregiver Leave, Volunteer Time Off, Wellness initiatives.
• Pets are Family Too- Pet insurance for your furry family members.
• Continuous Learning- We encourage growth and curious minds by providing Tuition Reimbursement for our employees.

Autosoft provides equal employment opportunities (EEO) to all employees and applicants for employment with regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

Autosoft hires the best qualified candidate for the job, without regard to protected characteristics.

Note: The statements herein are intended to describe the general nature and levels of work performed by employees, but are not a complete list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer. If you think you are a strong fit for the role, apply and let’s have a conversation.

For California applicants: https://autosoftdms.com/notice-to-ca-employees-applicants/

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