Associate Network Administrator, Infrastructure Support - Carvana

About Carvana

If you like disrupting the norm and are looking for a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. At Carvana, our customers can hop online to...

• Search and browse our inventory of over 20,000 vehicles that we own and certify.
• Narrow down search results using highly intelligent filtering tools/components.
• View vehicle details, Carfax reports, and 360 rotating studio images for every vehicle.
• Secure financing in minutes using Carvana’s in-house service or their own bank.
• Interact with GUI components to easily customize loan length, down payment, and monthly payment.
• Generate, upload, and eSign all documents online (no ink necessary).
• Schedule front door delivery or pick up at one of our vending machines.
• Trade-in their existing vehicle or just sell it to Carvana (no purchase necessary).

For more information on Carvana and our mission, learn more about what it’s like to work here from the people that already do. 

THIS IS A 100% ON-SITE POSITION (Monday through Friday)

About the team and position

We are looking for a super approachable Associate Network Administrator to join our Tech Services Team that’s always willing to go above and beyond to help our Carvana family.  In this role, you will be a valued team member of the broader group of Technology Services.  We expect smart people who are doers with bright ideas, willing to put their game-face on, take on new challenges, and juggle many assignments at once.  In Tech Services we support in a variety of ways whether it’s a task as simple as connecting a monitor or as complicated as tuning a flux capacitor to precisely 1.21 gigawatts we provide the support! 

In return for your hard work, you'll have an opportunity to work at one of the fastest growing and creative technology companies around, as well as help us promote a life-changing product and develop a world-class team every day.

This role you will be working with other team members such as Network Administrators, Network Engineers and Network Architects to ensure the timely delivery of quality technical support service to the business. 

What you’ll be doing

You will be responsible for maintaining the network and systems infrastructure that keeps the organization running.  

Additionally, you will be:

• Providing network support across the organization to nearly 300 sites (and growing!). Some travel might be required.
• Consistently monitor and troubleshoot network stability and performance.
• Serve as escalated support for our support team to help resolve issues.
• Firmware upgrades to various types of Network equipment.
• Assist in implementing standards, preparing documentation and drawings.
• Participate in an On-Call rotation.
• Assisting in design, planning, implementation and maintenance of the company's IT network infrastructure.
• Log all technical issues with as much detail as possible.
• Ensure policy adherence and provide support for both internal and external security controls.
• Communicate and collaborate closely with all  internal Technology Services Teams.
• Document solutions to new problems and share them with the rest of the team.
• Work with vendors in-person or on the phone to resolve an issue.
• Set up cabling and wiring for the network as needed.
• Rack and stack network equipment to include decommissioning.
• Other duties as assigned.

What you should have

• Associates or Bachelor’s  degree in Information Technology or 1+ years equivalent related experience.
• Basic hands-on experience with Switches, Firewalls,  Routers, Wireless and VPNs.
• Preferred professional certification such as Cisco CISSP or CCNA.
• Basic skills administering Active Directory, DHCP, and other network services.
• Basic understanding of network protocols, ports and methods. (mainly TCP/IP) and routing protocols (e.g. BGP, OSPF).  
• Basic understanding of Cloud networking environments in GCP, Azure or AWS.
• Basic knowledge in troubleshooting skills with VOIP/IP Phones.

• Experience with G-Suite and  MS Office.

• Strong customer service orientation. 

• Highly self motivated and directed, with keen attention to detail. 

• Good understanding of ITIL foundation, SLA’s, metrics and reporting. 

What we’ll offer in return

• Full-Time Salary Position with a competitive salary.
• Medical, Dental, and Vision benefits.
• 401K with company match.
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skill set and share your knowledge with others across the organization.
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
• A seat in one of the fastest-growing companies in the country.

Other requirements

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

• Must be able to read, write, speak, and understand English.
• Requires excellent visual acuity and manual dexterity.
• Must be able to lift up to 70 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels.
• Must be able to carry and transport up to 70 pounds up to 20 feet.

Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. 

Legal stuff

Hiring is contingent on passing a complete background check.  This role is ___ eligible for visa sponsorship.

Carvana is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.