Associate Onboarding Project Manager - Ursus, Inc.

JOB TITLE: Associate Onboarding Project Manager
LOCATION: 100% Remote
DURATION: 9 month contract
PAY RANGE: $21-31/hour

COMPANY:
Our client, a multinational manufacturer and distributor of electricity and gas company is recruiting for an Associate Onboarding Project Manager.

• Preparing for, scheduling, and conducting meetings with representatives from all levels of the customer's organization (e.g. Maintenance Manager, Plant Manager, Executive)
• Educating and preparing customer contacts on program guidelines to maximize the benefits of demand response,
• Working with customer and internal teams to develop and execute a scope of work for real-time metering installation
• Configuring and training customer on software required for participation
• Providing an exceptional onboarding experience for new customers, as measured by post-onboarding customer satisfaction surveys
• Creating a Scope of work for energy monitoring equipment installations
• Developing a deep understanding of customers' site operations in order to develop optimized energy reduction plans and quantify participation levels.
• Certifying high-quality contact lists and system readiness in advance of program enrollment
• Working with cross-functional teams to provide transparency into the process and ensure successful onboarding
• Help prepare customers for dispatches by participating in 'Readiness' and 'Audit Prep' activities

Additional Responsibilities

• Coach customers during demand response dispatches to maximize performance
• Support technical customer support questions and escalations related to metering, Energy Reduction Plans, facility changes and their impact on participation, and others
• Respond to post-dispatch issues
• Support ongoing Projects and Initiatives to improve the business (e.g. Customer Self-Install)

IND123