Associate Patient Care Coordinator - Orlando, FL at Optum

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

Primary Responsibilities:

• Receives incoming telephone calls in a prompt and courteous manner working with multiple phone lines and provide telephonic patient outreach and patient experience calls
• Have consistent, punctual and reliable attendance
• Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality and care and concern with each and every internal and external customer
• Represents the Company in a professional manner, following all Company policies and procedures
• Uses, protects, and discloses patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
• Responsible for accurately and professionally handling all front desk operations including answering phones, greeting patients, scheduling of all appointments, EOD Billing, addressing routine inquiries, working daily reports, and forwarding non-routine requests to appropriate personnel
• Performs clerical duties as directed 
• Coordinates patient care as directed by physicians, company standards and policies
• Supports and follows Standard Delegation of Orders (SDO)
• Building referrals in EMR systems
• Updates and maintains ECW with all patient changes
• Manages medical records (maintains, files/scans, prepares for schedule)
• Ensures all correspondence is scanned and/or filed in timely manner
• Processes requests for medical records release and maintains appropriate logs, etc.
• Ability to work independently
• Performs all other related duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher) OR 4+ years of customer service experience
• 1+ years of data entry and customer service experience with strong communication skills both in person and via phone
• 1+ year of experience/working knowledge of medical office procedures and medical terminology
• Intermediate level of proficiency with Microsoft Office applications to include Excel, Word, and Outlook

Preferred Qualification:

• Experience in a physician’s office, clinical or hospital setting 
• Ability to display excellent telephone/switchboard etiquette
• Ability to interact and verbally communicate effectively with patients and all levels of personnel in a professional, courteous and effective manner with excellent customer service skills
• Ability to multi-task in a high paced environment with good organizational skills
• Ability to follow written and oral instructions and to work with general guidance
• Demonstrated clerical skills (typing, filing, telephone courtesy)
• Bilingual (English/Spanish) language proficiency 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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