Associate Product Specialist R25090 - FactSet Research Systems
Chicago, IL
About the Job
This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12206031
Location: Hybrid in Youngstown, OH, Austin, TX, or Chicago, IL.
The DSO organization collects and delivers FactSet's data to clients
via various feed delivery platforms. The Product Specialist team focuses
on product operations for the various feed products. Each team member
works closely with the Product Management team and Engineering teams to
design, build, test, document and release our products.
This person will be responsible for gaining comprehensive knowledge of
their products and promoting them internally and externally. They will
contribute to our operational and strategic plans, working alongside
Product Managers to manage the roadmap and direction of the team and
product line. The Associate Product Specialist focuses on optimizing the
end-user experience of a product by understanding user pain points,
identifying and communicating the top issues to internal stakeholders,
and providing recommendations backed by data for how to address the top
support issues and improve the user experience.
This Associate Product Specialist will build an understanding of our
end-users, competitors and the specific challenges and needs the product
intends to address. They will build empathy for users by understanding
personas and their needs and they advocate for the importance of usable,
high-quality products that enable our clients to do their best work.
The Associate Product Specialist will develop expertise in this product
line by providing the second level of support after support desk
escalation. They will focus on timely resolution and proper escalation
to engineering. They may also help more experienced teammates measure
and optimize the user experience by identifying and communicating the
top support issues, and providing recommendations backed by data for how
to address them to improve the user experience. They support the Product
Management team at all stages, including discovery, solutioning, launch
and monitoring, in addition to execution.
Development Responsibilities:
- Responsible for developing product features, and understanding
associated client workflows, end users, and competitors
- Responsible for interfacing with internal stakeholders and external
clients to understand user requirements and desired outcomes, and
gather and measure feedback to determine enhancements that deliver
value to clients
- Support resolution of RPDs and Issue Trackers and develop collateral
to train and educate users, sales, implementation, support and
content to ensure high quality support
- Motivate and empower the sales team via sales enablement activities
- Utilize subject matter expertise to help drive solution creation and
adoption across our client base
- Partner with sales and client service to help maintain existing
business
Job Requirements:
- 0-1 years of relevant experience. Internship experience in a related
field or other relevant work experience is highly desirable.
- Attention to detail to ensure high quality products
- Strong technical, analytical, troubleshooting, organizational, and
communication skills
- Enthusiasm, strong sense of initiative, and a desire to take
ownership of project work in an iterative development environment
- Excellent organization and time management skills
- Strong communication, presentation, and interpersonal skills
- Ability to run effective meetings internally and with clients
- Understanding of Product Development best practices, including Agile
development, SDLC, User Stories and Acceptance criteria, and product
release best practices
- Big-picture, critical thinker who is capable of taking a creative or
clever approach to problem-solving
Desired Attributes:
- Interest in l arning new technologies and how multiple systems work
together
- Ability to work independently and collaboratively with team members
in other offices
- Ability to work on multiple projects with shifting priorities
- Experience with Agile methodologies
- Experience with stakeholder communication and messaging
- Experience using JIRA or other agile development tools
- Experience using collaboration tools (e.g., Confluence, SharePoint,
etc.)
- Previous experience and knowledge of APIs and/or Python
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12206031
Location: Hybrid in Youngstown, OH, Austin, TX, or Chicago, IL.
The DSO organization collects and delivers FactSet's data to clients
via various feed delivery platforms. The Product Specialist team focuses
on product operations for the various feed products. Each team member
works closely with the Product Management team and Engineering teams to
design, build, test, document and release our products.
This person will be responsible for gaining comprehensive knowledge of
their products and promoting them internally and externally. They will
contribute to our operational and strategic plans, working alongside
Product Managers to manage the roadmap and direction of the team and
product line. The Associate Product Specialist focuses on optimizing the
end-user experience of a product by understanding user pain points,
identifying and communicating the top issues to internal stakeholders,
and providing recommendations backed by data for how to address the top
support issues and improve the user experience.
This Associate Product Specialist will build an understanding of our
end-users, competitors and the specific challenges and needs the product
intends to address. They will build empathy for users by understanding
personas and their needs and they advocate for the importance of usable,
high-quality products that enable our clients to do their best work.
The Associate Product Specialist will develop expertise in this product
line by providing the second level of support after support desk
escalation. They will focus on timely resolution and proper escalation
to engineering. They may also help more experienced teammates measure
and optimize the user experience by identifying and communicating the
top support issues, and providing recommendations backed by data for how
to address them to improve the user experience. They support the Product
Management team at all stages, including discovery, solutioning, launch
and monitoring, in addition to execution.
Development Responsibilities:
- Responsible for developing product features, and understanding
associated client workflows, end users, and competitors
- Responsible for interfacing with internal stakeholders and external
clients to understand user requirements and desired outcomes, and
gather and measure feedback to determine enhancements that deliver
value to clients
- Support resolution of RPDs and Issue Trackers and develop collateral
to train and educate users, sales, implementation, support and
content to ensure high quality support
- Motivate and empower the sales team via sales enablement activities
- Utilize subject matter expertise to help drive solution creation and
adoption across our client base
- Partner with sales and client service to help maintain existing
business
Job Requirements:
- 0-1 years of relevant experience. Internship experience in a related
field or other relevant work experience is highly desirable.
- Attention to detail to ensure high quality products
- Strong technical, analytical, troubleshooting, organizational, and
communication skills
- Enthusiasm, strong sense of initiative, and a desire to take
ownership of project work in an iterative development environment
- Excellent organization and time management skills
- Strong communication, presentation, and interpersonal skills
- Ability to run effective meetings internally and with clients
- Understanding of Product Development best practices, including Agile
development, SDLC, User Stories and Acceptance criteria, and product
release best practices
- Big-picture, critical thinker who is capable of taking a creative or
clever approach to problem-solving
Desired Attributes:
- Interest in l arning new technologies and how multiple systems work
together
- Ability to work independently and collaboratively with team members
in other offices
- Ability to work on multiple projects with shifting priorities
- Experience with Agile methodologies
- Experience with stakeholder communication and messaging
- Experience using JIRA or other agile development tools
- Experience using collaboration tools (e.g., Confluence, SharePoint,
etc.)
- Previous experience and knowledge of APIs and/or Python
Source : FactSet Research Systems
