Associate Project Manager - LanceSoft Inc

Shift: 1st Shift, Mon-Friday
Duration : 12 Months
Pay range-$28.50 Hourly -$28.50 Hourly 
Onsite Job

Job Description: Minimum Qualifications:

Responsibilities
• Ensure customer satisfaction throughout laboratory processing. Delight customers and accurately resolve issues.
• Primary customer contact for clinical, pharma and clinical trial testing.
• Ensure all customer needs are met from kit and sample delivery to final reporting and end of testing deliverables.
• Maintain a complaint log documenting any customer issues and notify senior leadership of all perceived issues and complaints.
• Ensure that policies and procedures in Customer Service reflect current practice.
• Maintain accurate bills and reimbursement records for all clinical samples.
• Maintaining accurate logs representing current samples in for testing
• Perform Quality checks on all deliverables to customers. Partner with other employees to ensure second QC checks when required.
• Training other client services personnel as required.

Qualifications and Experiences:
• Associates (AA or AS) degree.
• One year experience and/or training; or equivalent combina

Employee Benefits:  

At LanceSoft, full time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits:  

• Four options of medical Insurance
• Dental and Vision Insurance
• 401k Contributions
• Critical Illness Insurance  
• Voluntary Permanent Life Insurance  
• Accident Insurance
• Other Employee Perks

LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.  
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.