Associate Renewals Manager - Imprivata

Come join a winning team! Here at Imprivata, you’ll see a dedicated group of professionals who care about improving healthcare. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events.  

While we're diverse in our backgrounds and skills, we have much in common. A passion for our mission. A strong sense of integrity. A belief that we're making a positive impact and a commitment to having fun. 

We are seeking an Associate Renewals Manager to join our team for this hybrid opportunity working out of our Austin, TX or Waltham, MA offices. 

Job Summary

The Imprivata Customer Experience department is looking for an Associate Renewals Manager to join us in our mission of “Customers for Life”. We like to work hard, exceed our renewal targets but not take ourselves too seriously. Our team has created a rewarding culture that encourages fun, challenges you, and celebrates your accomplishments!

At Imprivata, we’re firm believers that our customers’ success is intrinsically linked to the value they derive from our solutions. Our commitment to simplifying end-user experiences has a direct impact on their satisfaction. As customers progress through their journey with us, the renewal phase is a pivotal milestone – plan for our future and ensure continued success.

Our ideal candidate thrives in fast-paced environments characterized by rapid growth. If you’ve managed subscription and maintenance renewals with customers and partners, you’re exactly who we’re seeking. Your track record of success with both customers and internal stakeholders (think Customer Success, Sales, and Services) demonstrates your ability to deliver tangible value. You’ll play a crucial role in aligning commercial objectives with our business growth.

Reporting directly to the Senior Manager of North America Renewals, you’ll become an integral part of our dynamic group. We’re a team of energetic individuals who work closely together, aiming high to achieve our company goals. We’re on the lookout for a motivated individual who shares our passion for personal and professional growth – someone ready to thrive alongside us in their journey for success.

Duties and Responsibilities

• Exceed booking quota goals on a monthly, quarterly, and yearly basis
• Manage all aspects of the renewal process by articulating our value proposition across our full product suite to drive long-term growth
• Comfort negotiating complex deals ranging from $10K to $150K+ per year with various contract types and licensing models
• Negotiate multi-year terms, which includes consolidating contracts and usage/price increases
• Manage and negotiate the efforts to convert customers to our SaaS/Cloud offerings
• Accurately review usage and incorporate into the annual True Up process
• Generate timely proposals and quotes in accordance with customer/partner agreements
• Provide precise renewal pricing forecasts, timing, and risk assessment
• Partner with the Business Operations team to ensure data integrity within Salesforce.com
• Collaborate with Customer Success, Project Management, Sales, and Services to formulate and implement renewal strategies, enhance product adoption, and mitigate churn risks
• Work closely with Finance and Legal to ensure orders are booked following company guidelines
• Other duties as assigned and required

Qualifications

• Bachelor’s Degree or equivalent combination of education and experience
• 4+ years in renewals for technology solutions
• Demonstrated history of exceeding booking targets
• Comfort managing and negotiating a large volume of renewals
• Ability to tactfully close deals with a high degree of integrity and independence
• Highly organized with strong attention to detail
• Strong oral, written and presentation skills
• Effective presentation, negotiation and closing skills
• Strong time management, organizational and decision-making skills
• Ability to work independently and collaboratively in a team environment
• Dynamic, high-energy, and is a self-starter
• Possess the drive to succeed and to participate in the growth of an exciting, fast-paced company
• A passion for problem-solving, comfort with ambiguity and creativity

This position offers a salary range of $79,500.00.00 to $92,000.00 (inclusive of variable compensation such as bonuses and incentives). In addition, more information about Imprivata’s benefit offerings can be found here. This salary range represents the high and low end of Imprivata’s salary range for this position. Actual salaries will vary and may be above or below the range based on various factors, such as a candidate’s location, skills, experience, and qualifications.  

At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you!  

Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

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